Senior Regulatory Services Officer (Food)

Senior Regulatory Services Officer (Food)

We are seeking a highly motivated and proactive individual with a positive, “can-do” attitude to join our Public Protection team. This is an exciting opportunity to play a key role in protecting public health and supporting local businesses.

Cheshire West and Chester Council is a modern, forward-thinking authority committed to delivering high-quality services that make a real difference to our communities.

We are seeking a highly motivated and proactive individual with a positive, “can-do” attitude to join our Public Protection team. This is an exciting opportunity to play a key role in protecting public health and supporting local businesses.

In this varied and rewarding role, you will:

• Carry out routine inspections and audits across a range of regulatory areas, including food safety.
• Issue approvals and provide assured advice to businesses.
• Undertake project work and contribute to service improvements.
• Enforce compliance through proportionate and effective interventions.
• Work collaboratively to promote business growth while safeguarding public health.

RESPONSIBILITIES - the Senior Regulatory Services Officer will…

• As part of a pool of Regulatory Services Officers, carry out a professional advisory, assessment/inspection and enforcement role to ensure the highest quality of service delivery and the maintenance of relevant competencies and professional standards.
  Liaise and cooperate with others to embrace and successfully deliver a flexible, joined-up, approach to service delivery across Regulatory Services and the council.

• Conduct and/or oversee assessment/inspection and enforcement activity, maintain accurate records and prepare reports for complex cases in accordance with legislation, codes of practice and the highest standards of professional practice for presentation at Court, Public and Planning Enquiries and Licensing Hearings.

• Assist in developing and maintaining a customer-focused service by providing high-quality advice and support to key stakeholders, including businesses, individuals and Members to promote business growth and to protect consumers and residents

• Support the development of procedures for intelligence-led, streamlined, efficient and effectively targeted services, achieving best practice against external benchmarks in all aspects.

• Resolve complaints and disputes in accordance with statutory guidelines/requirements and council policy.
  
• Develop and maintain effective contacts with partners, business and other stakeholders to ensure and promote a fair, safe and healthy environment and pro-actively promote the service and its products to all sectors, as appropriate

• Supervise, mentor and coach colleagues to support their professional development and build their generic and specialist knowledge and skill base, as appropriate.

• Develop and maintain an expertise in all areas designated to the post and attend relevant training courses as directed to maintain individual competences.

ADDITIONAL RESPONSIBILITIES:

• Notwithstanding the detail in this job description, the job holder will undertake such work as may be determined by the Manager from time to time, up to or at a level consistent with the Principal Responsibilities of the job.
• Many services and customers span across the Borough and therefore you may be required to work at any location in Cheshire West and Chester.
• This role requires you to undertake other duties, commensurate with the grade, as may reasonably be required and in line with organisational development and change.

STRENGTHS

• Action, getting things done. Hard working and tenacious, being proactive, adapting to changing events and able to deliver tasks simultaneously

• Relationships, empowerment and consensus. Supporting the team goals, listening to and understanding people, setting clear expectations and challenging behaviour

• Communication, selling and sharing ideas. Presenting ideas and information in a way that engages people, persuading people, summarising and facilitating and exploring opportunities inclusively.

• Process, principles, trust and continuous improvement. Ethical and sincere, strive to do things properly, maintaining responsibility and wanting to do something meaningful and beneficial.

• Control, organisation and planning for success. Efficient and disciplined. Expert at planning, organisation and delegation, supporting the whole team and getting things done on time.

• Direction, results and steering. Purposeful and decisive, leading by example, confronting problems, prioritising and keeping focus and being results driven.

• Analysis, facts working out the right answer. Methodical and conscientious with great attention to detail, good at getting facts straight and asking challenging questions.

REQUIREMENTS the Senior Regulatory Services Officer are…

• Qualifications

Essential

• 5 GCSE’s, including English and Maths, minimum grade C or 4, or equivalent.
• Recognised Environmental Health/Scientific/Trading Standards or equivalent qualification. *
• Evidence of relevant professional competence

Desirable

• Evidence of continuing professional development
• Member of the Chartered Institute of Environmental Health/Trading standards Institute or equivalent body
• Experience

Essential

• Demonstrable experience in appropriate (advertised) discipline(s)

Desirable

• Experience and knowledge of local authority procedures
• Experience and knowledge of either or both Health & Safety and Food Standards

• Job Related Knowledge

Essential

• Up to date working knowledge of legislation and Codes of Practice*

Desirable

• Experience of working in the public sector

• Skills and Aptitudes

Essential

• Good communication skills
• Able to plan, organise and prioritise individual work, tasks and projects.
• Effective in problem analysis and practical decision making

Desirable

• Computer literacy

• Other Requirements

Essential

• Ability to work alone and as part of a team
• The ability to converse at ease with customers and provide advice in accurate spoken English
• Willingness and ability to attend meetings, undertake visits and inspections and provide cover outside normal working hours
• Commitment to providing good customer service
• Ability to travel throughout the borough and hold a full driving licence

Desirable

• Flexible approach to new ways of working
• Political awareness and sensitivity
• Demonstrate an understanding of the Council’s Equality & Diversity Scheme and a commitment to the promotion of diversity

For further information please call David Brownlow 01244 973486, david.brownlow@cheshirewestandchester.gov.uk

Attachments

• Job Role Profile Senior RSO 2026.docx