Senior Registration Officer

Job Introduction

This is an excellent opportunity for someone who is passionate about leading others, building strong relationships and cultivating a supportive, positive team culture.

Staffordshire Registration Service is there for people at some of life’s most memorable and meaningful moments.

The way in which we lead our teams is incredibly important to ensure we place the customer at heart of everything we do.

We are seeking someone who truly champion’s people: someone who:

• Has a strong focus on staff wellbeing and support
• Takes pride in creating a well-organised, efficient and solution focused environment.
• Builds trust and connects easily with others
• Explores new ideas and creative approaches, whilst fostering a culture where innovation and creativity can thrive.
• Brings a calm and confident presence, guiding with clarity and positivity, even in the busiest moments.
• Technical knowledge of Registration and Ceremonies is beneficial, but not essential, we will support you every step of the way to build your technical expertise.

This is a full-time position with a working pattern which spans Monday to Saturday. We are committed to supporting a healthy work-life balance and offer flexible working options where possible. Hybrid working is also available, in line with service need.

Main Responsibilities

As a Senior Registration Officer, you will:

• Manage the Registration Officer team to provide registration services and ceremonies, making operational decisions and developing new processes and procedures.
• Assist the Ceremony Team Leader with marketing, communications and development strategies.
• Maintain effective relationships with licensed venues, Celebrants, other local authorities and professional organizations.
• Ensure compliance with legislative requirements and County Council governance.
• Participate in the development and delivery of training within the team.

With no two days the same, you will bring flexibility, responsiveness and a steady presence, supporting your team to succeed through a wide range of situations

The Ideal Candidate

We are looking for someone who meets the following minimum essential criteria:

• Champions staff wellbeing, creating a positive, inclusive and supportive team culture
• Takes pride in delivering exceptional customer experiences at life's most important moments.
• Is adaptable and resilient, with the ability to confidently navigate a wide range of situations.
• Communicates with clarity, confidence and empathy
• Thrives in a busy, fast-paced environment, staying calm, organised and solution-focused
• Embraces innovation and creativity, encouraging new ideas and continuous improvement.

Assessment Process

Your application - please use the Supporting Information section of your application form to evidence how you meet the person specification for this role. Please do not upload your CV.

Video shortlisting will take place during week commencing 13th July 2026

Interviews will be held week commencing 27th July 2026

Don’t feel you meet all the requirements? We value transferable skills, experiences, and qualifications so consider applying anyway or for an informal chat about the role please contact Sam Jones, Ceremony Team Leader or Claire Hillback (Team Leader and Superintendent Registrar) at ceremony.support@staffordshire.gov.uk

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role. Please note: The minimum essential criteria in the ideal candidate section detailed above will be used if you are applying under one of our Interview Guarantee Schemes.

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

As you’ll know safeguarding and promoting the welfare of our children and young people/vulnerable adults is important to us and that’s why this position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.