Senior MASH Contact & Referral Officer

Senior MASH Referral and Contact Officer

Grade 7- £43680- £48003pa

Starting Well – MASH & Family Intervention Service

The vision for our People directorate is ‘Supporting our residents to stay safe and well’ and as such we are committed to helping Havering’s children and families to lead happy, healthy lives. This means ensuring that every child has equal opportunities to thrive, access the highest possible levels of education and enjoy a stable and happy home.

Are you passionate about safeguarding children and improving outcomes for families? Do you thrive in a fast-paced environment where every decision counts? We’re looking for a dedicated and skilled Senior MASH Contact & Referral Officer to join our Multi-Agency Safeguarding Hub (MASH) / Front Door team.

This is an exciting opportunity to play a pivotal role in delivering high-quality intervention within Children’s Services, ensuring the right support reaches the right child at the right time. If you’re ready to take the next step in your career and lead a team that makes a genuine difference, we’d love to hear from you.

As part of our Starting Well service, you will provide leadership, oversight, and operational support to our MASH Contact and Referral Officers. You will ensure referrals into Children’s Services are processed accurately, efficiently, and in line with statutory guidance, working collaboratively with multi-agency partners to safeguard and improve outcomes for children and families.

Key Responsibilities

· Lead, supervise, and support a small team of MASH Contact Officers.

· Ensure effective workload management, staff development, and high-quality service delivery.

· Work closely with the MASH Team Manager to identify trends, produce reports, and drive service improvements.

· Maintain strong communication channels across business support and social care teams, escalating concerns where appropriate.

· Oversee day-to-day operational issues and provide management cover when required.

· Process referrals and information requests accurately within statutory timescales.

· Ensure data quality across systems and adherence to GDPR/Data Protection regulations.

· Support multi-agency working and effective signposting.

· Manage administrative tasks such as procurement, duty phones, and room bookings.

· Promote equality, diversity and inclusion in line with council policies.

· Complete staff supervisions and performance reviews on time.

You will be an organised, proactive, and confident professional who thrives in a fast-paced safeguarding environment. With a strong understanding of Children’s Services and the demands of a Multi-Agency Safeguarding Hub, you bring both precision and empathy to your work. You can balance timely decision-making with the diligence required to ensure accuracy and compliance.

Qualifications

· Educated to GCSE standard, including Maths and English, or Level 2 equivalent.

Experience

· Strong experience working within Children’s Services, ideally in a MASH, Front Door, or similar safeguarding setting.

· Demonstrated ability to process complex and sensitive information accurately within statutory timescales.

· Experience using multiple ICT systems to input, retrieve, and quality-check information.

· Proven success working as part of a multi-agency partnership, collaborating with internal teams and external professionals to support effective safeguarding decisions.

· Experience providing oversight or support to colleagues, helping to maintain service standards and team performance.

Skills & Personal Attributes

· Clear and confident communicator: Able to present complex information clearly and accessibly to Social Care colleagues and partners.

· Strong leadership qualities: Able to guide and support team members, oversee workloads, and help resolve operational issues.

Exceptional organisational skills: Skilled at prioritising competing demands, meeting tight deadlines, and adapting to emerging needs.

· IT proficient: Extensive experience with Microsoft Office and case management systems, with excellent attention to detail and commitment to GDPR compliance.

· Collaborative and solution-focused: Able to maintain clear communication across teams, identify issues early, and escalate appropriately.

· Resilient and adaptable: Calm under pressure, confident in fast-paced environments, and capable of providing operational cover when required.

· Values-driven: Committed to equality, diversity, and inclusion, and aligned with the council’s ICARE values.

· Independent yet team-oriented: Comfortable working autonomously while contributing positively to a high-performing team.

Apply Now: If you are passionate about safeguarding and improving outcomes for children, we would love to hear from you.

Please view Job Profilehere

For an informal discussion about the post, please contact For an informal chat please contact ingrid.doheny@havering.gov.uk or erika.merchant@havering.gov.uk

The closing date for the receipt of applications is 7th December 2025 however interest in this job may be high and we therefore reserve the right to close the vacancy early.

You will be notified if your application has been successful. Interview date to be confirmed.

Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770

Additional Information

We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.

The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

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