Senior Customer Service Officer

Senior Customers Services Officer x2
Full time - 36 hours
Salary £31,524 - £33,912
We are the first point of contact for most of our customers. Our aim is to provide excellent, customer focused and professional people into our Centre.
We are looking for energetic and ambitious candidate for a Senior Customer Services Officer position within our Customer Operations Team. This post is primarily for our Housing Advisory Telephone Service dealing with calls regarding Homelessness, Temporary Accommodation Enquiries, Repairs, Rent and liaising with the back office. The successful candidate will also assist with covering the General Enquiries Line and working on Webchat (Online services and Social Media) so this will help if you have experience with council services.
The candidate must also be comfortable with dealing with challenging calls and be able to navigate our web pages and have understanding and awareness of how to deal with complex enquiries. The candidate will also be assisting with supporting and training new members of staff.
The successful candidate will assist the Team Managers with offering advice and support at meetings to ensure smooth customer journey.
To be successful, we require that you match the following criteria.

- Ready to work between the hours of 9am -5.12pm Monday to Friday.
- Work at the Civic Centre twice a week (but may need to do more days if required) and working from home.
- Be able to give clear and concise information about our council services.
- Have a positive attitude toward customers.
- Will go the extra mile to help our customers and listen to their needs.

Enfield council is an equal opportunities and inclusive employer and so we welcome applications from all sections of community and guarantee interviews for people with disabilities who match the essential criteria.
In return we offer a competitive salary and benefits as well as structured career progression within the group and the council as a whole.
The role is subject to a probation period.
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest, and respectful, take responsibility and listen and learn.
If you value these Behaviours too, we’d love to hear from you.
Contact Details -
If you would like to know more about the role, please contact Michelle Simmons on 02081321300 for an informal discussion or to arrange a visit to the team.
If you have any difficulties accessing this information, please contact Farida Uddin on 0208 132 1027 or email farida.uddin@enfield.gov.uk

We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.
Why it's great to work for Enfield Council:

- An excellent pension through the Local Government Pension Scheme (LGPS).
- Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
- A blend of remote and office based working for most roles.
- Interest free season ticket loan repayable over three or ten months.
- Career development and learning experiences from a range of training courses and learning methods.
- Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
- Health and leisure discounts and tax-free bikes for work.
- 1 month's paid sabbatical for registered Social Workers working in Children's Social Care.

We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.