Senior Business Support Officer

Job Title: Senior Business Support Officer
Starting Salary: £27,694 opportunity to progress to £31,022 per annum (pro rata for part time)
Hours: up to 37 hours per week
Location: Hertfordshire - expected to be in Office one day a week.
Contract Type: Permanent/Fixed Term
Directorate: Resources

About the team

Do you enjoy working in a fast-paced environment, providing excellent support to your team? Do you thrive as a team-player and enjoy using your initiative to work independently?

Our Business Support Service is looking for highly motivated, enthusiastic, and organised Business Support Senior Officers who can ensure that a high level of administrative support is provided to our departments.

Our Business Support Service is a centralised unit which has been formed to deliver a co-ordinated, consistent, and high-quality service supporting service delivery across the organisation. Business Support is critical to ensuring our departments can support services to our residents, and if you have great administrative skills and a strong customer focus, you could be part of it.

You’ll be working as part of the central Business Support Service with more than 400 colleagues, and you’ll be supporting our departments to ensure they are able to deliver critical services to the residents of Hertfordshire.

About the role

Our Business Support Service supports a range of departments. If you are particularly interested in an area, please specify in your application. If we do not have any vacancies for your preferred area at this time your application will be held in a talent pool, and you will be contacted when a vacancy arises.

All roles tend to be hybrid, which will mean that you will be expected to work within one of Hertfordshire County Council’s offices on a regular basis as well as working from home. The hiring manager will discuss the details for each particular vacancy.

Children's Services

You will be supporting services across Children's Safeguarding, Specialist, Education, Skills & Inclusion who ensure Hertfordshire families, children & young people have the right support, guidance and advice, some roles may involve exposure to sensitive information & a DBS may be required for roles working in buildings where children or young people may be present.

Adult Care Services

ACS focusses on enabling people to live a full and active life as independently as possible in the community. We have Older People’s and Sensory Services, Adult Disability Services, Safeguarding, DoLs and Learning & Development, along with Integrated Discharge and Transfer of Care Teams, Day Opportunities and Supported Living Services. As a Business Support Officer, you will undertake a variety of administrative duties depending on the service including data entry and analysis, meeting support and minute taking, receiving and making telephone calls. You may be in contact with those that use our services, and a DBS may be required in these settings.

Some of the roles will not be office based but maybe in the Hospital Teams or Supported Living Units.

WE HAVE THE FOLLOWING VACANCIES AVAILABLE IN ADULT CARE SERVICES

Health Liaison Team - 37 Hours Permanent - Stevenage/Hybrid

The Business Support Senior Officer role is essential to meeting contractual obligations and KPIs within the ICB Service Level Agreement. The post coordinates the Purple Folder, supports the Purple Star team, and ensures delivery of the Purple Star accreditation through training coordination, evidence gathering, and reporting across countywide health partners. Without this role, statutory and contractual requirements would be at risk, efficiency would fall, and pressure on the wider team would increase. Retaining the post is therefore critical to service continuity, performance assurance, and delivery of agreed outcomes.

Please contact - jenny.allen@hertfordshire.gov.uk

Public Health

The Business Support team within Hertfordshire County Council's Public Health service plays a vital role in ensuring the smooth and efficient operation of the department. We provide high quality administrative support, helping to facilitate key public health initiatives and services. Our team works collaboratively to manage essential processes, co-ordinate communications, and assist in the effective delivery of public health priorities across the county

Legal Services

This role provides business and administrative support to the Legal teams (Commercial, Property, AEH, CLU, Dispute Resolution, and Environment). It involves specialist professional support to Fee Earners and Managers, handling confidential and sensitive matters, acting as the first point of contact for calls, and providing information. Duties include minute taking, filing, scanning, photocopying, preparing correspondence, creating court bundles, and producing engrossments and bound contracts. Legal Services work to external professional standards including the Law Society, SRA, and Lexcel, as well as HCC policies. The role requires strict adherence to deadlines and high attention to detail to prevent data breaches.

Resources

You’ll be supporting services across our Resources Directorate, such as our Libraries and our Property Services, undertaking a range of administrative duties including meeting support, creating agendas, note and minute taking, raising purchase orders, managing invoicing and payments processes, maintaining database information and providing information as a first point of contact

Hertfordshire Fire & Rescue

You’ll be supporting the teams in the Hertfordshire Fire Stations. Key duties include inputting overtime and on-call payments to HCC’s payroll system, managing the supply of uniform and PPE on behalf of operational staff, making and receiving telephone calls on behalf of the Fire Service, finance support with station budgets and purchasing, and providing information as a first point of contact. You will be expected to manage team commitments avoiding scheduling conflicts and deal with all general matters including correspondence, invoices, and timesheets according to local procedures.

Growth & Environment

You’ll be supporting services across our Growth & Environment Directorate including our Passenger Transport team undertaking a range of administrative duties including raising purchase orders, managing invoicing and payments processes, maintaining database information and providing information as a first point of contact

About you

Essential:

• Experience of working in a previous administrative or support role
• Organisational and multitasking skills
• Strong communication and interpersonal abilities with a range of audiences
• Proficiency in Microsoft Office Suite and other relevant software
• Experience in working as part of a team in a fast-paced environment.
• Understanding of specialised processes and methods gained through relevant training and experience.
• Ability to plan own work over short timescales for routine or familiar tasks and processes and use your initiative to work independently.
• GCSE or Vocational equivalent, strong numeracy and literacy skills
• Enthusiasm and pride in your work are qualities we welcome.
• You will be used to working to tight deadlines and with high accuracy in written correspondence.
• Experience in minute or note taking

Desirable:

• Support with coaching and training others
• Experience in processing invoices and handling financial transactions

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is within the Business Support Services, level 7 job profile. Please locate this via:

Job profiles: Business support services

Interview Date: Interviews are held on an ongoing basis

Benefits of working for us