Senior Business Intelligence and Insights Analyst

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

The Performance & Insights role is to question, influence and provide understanding to make life better in Coventry.

The Performance & Insights Team collects, analyses, interprets and publishes a wide range of insights about the city, and engages with residents, communities and partners to champion a culture of evidence-based decision-making across Coventry.

Activities undertaken by the Performance & Insights team include:

• Business intelligence
• Customer and location intelligence
• Engagement and consultation support
• Evaluative research
• Performance management
• Partnership working
• Providing advice and guidance on equalities and diversity issues and ensuring the Council discharges its Public Sector Equality Duty

Areas of work supported by the Performance & Insights team include:

• Children's services
• Compliments, comments and complaints
• Customer services
• Geographical information systems
• Growth and prosperity
• Housing and homelessness
• Local land and property gazetteer
• Population health management
• Social care

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

We are looking for a Senior Business Intelligence and Insights Analyst to join the Performance and Insights Team and support Coventry City Council’s journey to become a data‑led organisation. Using evidence and insight, you will help drive decisions and deliver services to our residents in a city proud of its diversity and history of peace and reconciliation.

As a Senior Business Intelligence and Insights Analyst, you will enable the organisation to better understand the local, regional and national landscape through intelligence, data and evidence. Key aspects of the role include:

• Requirements Gathering & Stakeholder Management – engaging with colleagues and partners to understand needs
• Collaboration with Technical Teams – working closely to deliver effective solutions
• Dashboard Development – creating clear, accessible visualisations of data
• Data Analysis & Insight Generation – turning complex datasets into actionable intelligence

You’ll be joining a busy, innovative and forward‑thinking team where flexibility, passion and curiosity are essential.

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

The Successful Candidate will have

• Experience of working at pace to deliver high‑quality assessment and briefing of data to a range of audiences, including senior leaders and elected members
• Strong understanding of research methodologies and data collection approaches, with the ability to apply the right method in the right context; some experience in survey design and analysis
• Proven stakeholder engagement skills, maintaining effective working relationships with internal colleagues and external partners
• Excellent analytical ability, able to deliver insights quickly in a fast‑moving policy environment while managing deadlines and expectations
• Clear written and verbal communication skills, tailoring complex data and evidence for different audiences
• Knowledge of coding languages to enable rapid and reproducible analysis (preferably R or Python)
• Awareness of professional standards, including the Statistical Code of Practice and/or the Government Social Research framework

Desirable technical skills include:

• Knowledge and application of Power BI, Python, R, SQL, and statistical analysis
• Advanced use of Power BI and MS Excel, alongside experience with SQL, Python, R, and statistical analysis

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Need help completing your application form? The Job Shop can support you. You can email them at jobshopemploymentsupport@coventry.gov.uk or visit the Job Shop in person, please see their webpage for more information. For all other queries, contact Resourcing@coventry.gov.uk.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.

We recognise that you might use AI tools to help with your application. While these tools can be useful, please make sure that all information you provide about your experience, skills, and qualifications is accurate. What matters most to us is hearing about your experience and the achievements that truly reflect you!

Interview date(s): We are planning to hold an assessment day for suitable candidates, followed by an interview initially planned for 6th November 2026.

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies