Senior Building Maintenance Surveyor

• Reference: EC269
• Division: Crawley Homes
• Salary: £46,704.00 - £54,134.00 per annum
• Contract type: Permanent
• Posted on: 10 April 2026
• Interview date:11 May 2026 - 12 May 2026
• Extra payment(s): Out of hours

• Positions: 1
• Category: Housing
• Grade: J - K
• Working hours: 37 per week
• Closing date: 03 May 2026
• Location: Town Hall, Crawley
• Location type: Hybrid

About the role

We are recruiting a Senior Building Maintenance Surveyor to play a pivotal role in our Crawley Homes division, our housing service managing over 8,000 homes, leasehold properties and supported housing.

This is a high-impact leadership role where you will directly shape the quality, safety and reliability of resident’s homes – ensuring services are responsive, well managed and rooted in genuine tenant trust and satisfaction.

The role:

You will lead and manage a team of three Building Maintenance Surveyors, providing hands on technical expertise, clear professional direction and empowering performance management that supports learning, accountability and continuous improvement. You will ensure that, as a team, repairs and maintenance services are delivered safely, compliantly and to a high standard, while keeping the tenant’s voice central to service delivery.

You will work closely with contractors, senior managers and residents to ensure the service responds effectively to Tenant Satisfaction Measures (TSMs), complaints learning and tenant scrutiny outcomes.

Key responsibilities:

• lead, support and performance manage a team of surveyors, including one to ones, performance and development reviews and day to day management
• oversee inspections, surveys and diagnosis of repairs, including voids, planned and cyclical works, mutual exchanges, damp and disrepair
• specify works, supervise contractors, certify payments and ensure quality and statutory compliance
• actively manage contractor performance, customer issues and service failures
• support the management of budgets and repair programme performance
• respond to complaints, disrepair enquiries and Housing Ombudsman matters
• drive service improvement by analysing tenant feedback, TSM results and tenant scrutiny recommendations
• support regulatory inspections and ensure the team understands and delivers regulatory and customer service expectations
• act as a senior point of contact for tenant focused service issues

About you:

You will be an experienced Building Maintenance Surveyor with proven leadership skills and a strong commitment to customer service excellence. You will be confident engaging with residents, leaseholders and tenant scrutiny groups, and skilled in using feedback and performance data to improve service outcomes.

Experience within social housing is desirable, along with knowledge of leasehold procedures, damp and disrepair, and contractor led services.

Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.

We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.

Additional information

A full and current UK driving licence will be a requirement of the role.

Essential car user allowance payable.

Satisfactory clearance of a Basic Disclosure and Barring Service check (DBS) will be a condition of employment.

Employee benefits

We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone.

At Crawley Borough Council, you will have access to a structured programme of learning from day one, designed to help you succeed in your role and grow your career.

Our way of working

Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.

Safer recruitment

Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

How to apply

Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.

For an informal conversation or further information regarding the role, email fiona.preston@crawley.gov.uk, Operations and Maintenance Manager, or call on 01293 438146.

Related documents

• Senior Building Maintenance Surveyor job description (PDF, 356.68 KB)