Senior Admin Support Officer

Job Title: Senior Admin Support Officer
Starting Salary: £27,693 opportunity to progress to £31,021 per annum (pro rata for part time)
Hours: 37.0
Location: Stevenage
Contract Type: Permanent
Directorate: Resources

About the team

We are looking for a talented, enthusiastic individual to join our Democratic & Statutory Services team, which includes the Coroner Service, Registration & Citizenship Service, Democratic Services & Scrutiny, Highway Boundaries & Land Charges team and County Council Elections. The role provides administrative support to the Head of Democratic & Statutory Services and the wider management team.

Part-time may be considered down to (3 days or short 5 days) 21 hours

About the role

• Leadership Support: provide a confidential support service to the Head of Democratic & Statutory Services and wider senior management team, including correspondence, document editing / publishing, electronic filing, and support with project work.
• Meeting management: plan and coordinate internal and external meetings, both face to face and via Teams. Prepare agendas, minutes, notes, and actions logs for meetings as appropriate.
• Data and statistics: collate key performance indicator data sets for all services including service demand, supply of services, timeliness, financial information, and compliance with legislation. Manage feedback, compliments and complaints data. Provide ad hoc data presentation and analysis of data sets as requested.
• Finance: process invoices for all services as required. Raise invoices, Purchase Orders, Service Orders and refunds as appropriate. Complete stationery and equipment orders for the whole service as requested, using the corporate ordering system and external ordering websites where required.
• Projects: provide support to projects across the services. Monitoring and reviewing progress of various projects against deadlines, liaise with people throughout the organisation and externally with outside bodies.

About you

Essential:

• Excellent communication and interpersonal skills are required and the ability to relate to a wide range of people, including members of the public, colleagues from across the services, county councillors, senior management, and professionals from outside organisations.
• Demonstrable experience in the use of the full suite of office applications (Word, Excel, Outlook, MS Teams, PowerPoint) and specialised software, including case management systems, booking systems, committee management systems and social media administration, therefore competent IT skills are essential.
• Demonstrable experience of collating and presenting data sets which requires accuracy. Ability to interpret the data, identifying trends and presenting information in an accessible format.
• Experience of administering financial processing across the services, including invoice processing, purchase & service order creation, actioning refunds and using equipment ordering systems.
• Ability to work under pressure, prioritise own workload, multitask and balance various responsibilities for various services at one time.
• Experience in an administrative role with demonstrable secretarial skills, including diary management, minute and report writing and excellent organisational and planning skills

Desirable:

• Good political sensitivity and awareness. Able to handle all responsibilities with a high level of diplomacy, discretion and professionalism
• Experience in democratic or statutory service delivery.

This is a key and interesting role, supporting several specialist statutory services, which are provided to the public at the time of key events in their lives, from the birth of a child, death of a loved one, the purchase of a house or exercising their democratic rights

This job role is within the Business Support Services, level BUS7 job profile. Please locate this via:

Job profiles: Business support services

To hear more about this opportunity please contact,

Steve Charteris – 01992 555806 or steven.charteris@hertfordshire.gov.uk

for an informal discussion about the role.

Interview Date: 8 October 2025

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications.

We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

Additional information

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.