Senior Admin Assistant - Home to School travel

We currently provide travel assistance to about 1400 children and young people with special educational needs across the city. This role is central to the Home to School travel (HTS) assistance team. As a Senior Administrator supporting the HTS eligibility travel team you will be responsible for supporting the Home to School Travel applications system for children and young people with special educational needs and for children in care. This will involve processing a high volume of applications and liaising with travel providers, families, and education settings to ensure the home-to-school travel service runs efficiently and is able to support the most vulnerable children and young people in the city.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

It is a rewarding, sometimes challenging role as you will be the first point of contact and will need to be able to communicate clearly and transparently with families and young people. It is also a very rewarding role as you will be part of a team whose focus is on enabling children and young people with special educational needs and children in care to achieve the best long-term outcomes possible.

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

The person we are looking for will be organised,an excellent communicator with highly developed IT skills, including in-depth knowledge of Excel and the ability to learn new databases quickly. You will need to work accurately, pay close attention to detail, and work under pressure to meet competing demands. You will also need to have the tenacity to follow things through.

You will need to be highly literate with at least Level 4 qualifications in English and Maths. An excellent communicator, able to prioritise work streams in a busy environment, able to work collaboratively with a range of stakeholders, including families, children, young people, schools, colleges, health and social care. At all times, you will be able to demonstrate a ‘person-centred’ approach. You will be the first point of contact for special educational needs home-to-school travel assistance

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date: 20th May 2026

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies