SEND Quality Manager

We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.

This permanent role has a starting salary of £28,285.20 per annum, based on working 21.6 hours per week (3 days)

We have a great opportunity to join our SEND Quality team as a SEND Quality Manager. This opportunity is available as a secondment or fixed term position until December 2026. Please discuss with your Line Manager before submitting your application.

We support hybrid working with the right balance. We come together in person for 2 days per week on average (40% of the working week) and support working from home the rest of the time.

Our Offer to You

• 26 days’ holiday, rising to 28 days after 2 years' service and 31 days after 5 years’ service
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer’s leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents

About The Role

As a SEND Quality Manager, you will be working as part of a team, holding responsibility for the implementation of Surrey’s SEND Quality Framework, in line with current legislation. This will involve participating in our audit programme to review the quality of practice within the service. It will involve EHCP audits, Annual review audits, lived experience feedback from young people and families and deep dive audits around specific topic or cohorts of students. You will be involved in analysing legal compliance, moderation of audit outcomes, and completing 121 and group feedback to staff following audits. You will work closely with SEND staff, internal and external colleagues, including social care and health partners, settings and family advocacy groups.

The SEND Quality team currently deliver an extensive range of staff training courses across the county, and you will be involved in delivery and development of this training programme. You will need to keep updated in relation to legislative changes and adapt and review training materials and processes on a regular basis.

You will have key areas of individual responsibility, which will include support for one of the 4 area SEND teams and an additional area which will be agreed with you on appointment.

Your Application

In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours:

• Comprehensive knowledge of SEND legislation
• Ability to quickly assimilate information and make informed decisions within short time-frames
• Excellent communication skills with the ability to deal sensitively with challenging conversations and situations
• A positive outlook that celebrates success, builds on a framework of good practice and seeks constructive solutions to problems
• Willingness to accept accountability for the management of risk
• Competent in a range of IT tools
• Ability to prioritise and plan own workload in the context of conflicting priorities
• A methodical approach to tasks, recording and reporting with high level analytical and organisational skills

To apply, we request that you submit a CV and respond to the following 4 questions:

1. Tell us about a time you managed multiple deadlines at once—how did you prioritise tasks and ensure nothing was missed?
2. Describe a situation where you had to handle a difficult or emotional conversation (e.g., with a parent/carer or professional). What did you do and what was the outcome?
3. Give an example of when you had to quickly absorb complex information and make it accessible to others (e.g. teaching or training others formally or informally)
4. Tell us about a time you had to record and update case information on an IT system (e.g., logging correspondence, actions, and deadlines). How did you ensure the information was accurate, timely, and complied with data protection/confidentiality requirements?

Before submitting your application, we recommend you read the job description & Our Life at Surrey handbook to get an insight into working at Surrey.

The job advert closes at 23:59 on 31/05/26 with interviews planned to follow.

Contact Us

Please contact Rachel Brooks rachel.brooks@surreycc.gov.uk for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.

An enhanced DBS ‘Disclosure and Barring Service’ check for regulated activity (formerly known as CRB) and the Children’s and Adults’ Barred List checks will be required for this role.

Local Government Organisation (LGR)

Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to new unitary councils in April 2027. Your role will transfer with current terms and conditions to one of these new councils, supporting local devolution and greater powers for our communities.

Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council

We are particularly keen to welcome applications from staff who are looking to work in the EAST of Surrey following LGR.

Our Commitment

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we’re committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.