SEND Casework Officer

Job introduction

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.

Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes . For details regarding the salary of a skilled worker visa please visit Home Office: https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list

This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.

Job title: SEND Casework Officer

A bit about us:

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

Our Practice Model – “Our City, Our Children, Together” – was chosen by colleagues, parents and carers, children, and young people to reflect our collective commitment to working collaboratively, it is more than just a practice model, it is a shared vision. Every part of this model has been co-produced with the people who access and deliver our services. It represents our values, our relationships, and our belief that, by working together, we can create the best outcomes for children, young people, and their networks. This is a model we can be proud of and one that truly belongs to all of us.

The Role:

• As a SEND Casework Officer, you will continue Liverpool's commitment to ensuring that children and young people with special educational needs and/or disabilities have a positive educational experience. We are looking for an individual to work in support of pupils with Education, Health, and Care (EHC) Plans. This will involve carrying out the statutory assessment and EHC Plan review process, ensuring children and young people are placed and supported suitably in line with relevant legislation
• You will, as a SEND Casework Officer, be responsible for managing a caseload of children and young people under assessment for EHC plans and a cohort of children and young people with EHC plans already in place. You will be the first point of contact for families, providing excellent customer service, and demonstrating good interpersonal skills in order to foster and maintain positive and effective working relationships with families and professionals
• The post holder will work in partnership with other agencies to achieve positive outcomes for children and young people and should have experience of working as part of a team, including multi-agency teams
• As a SEND Casework Officer, you will be able to work under your own initiative on a specified caseload and as part of a wider team to statutory timescales and deadlines and be expected to use all aspects of ICT, including Microsoft Office Suite
• You will have excellent mediation and negotiation skills with a proven ability to work effectively under pressure in addition to extensive experience of casework, including supporting families and legal challenges
• Working experience and in-depth knowledge of all aspects of the Children and Families Act 2014 and all associated legislation, including SENDIST regulations, will be required

Our offer to you:

• At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days
• Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
• Part of the Local Government Pension Scheme – option to join the AVC Scheme
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee Assistance Programme
• Cycle to Work and Travel Pass Schemes
• Drive Time – a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave
• Discounted Gym Memberships
• Employee Volunteering Scheme
• Medicash

Next steps:
Closing date: midnight on Wednesday 20 August 2025
Shortlisting date: Thursday 21 August 2025
Interview date: interviews will be held in early September
Interview type: face-to-face

We reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.

If you would like any further information or an informal discussion, please contact Amy Acharya at amy.acharya@liverpool.gov.uk.

Watch our recruitment video and see what life is like working at Liverpool City Council.

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk.

Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. Please ensure you complete your full profile, work and education history in Tribepad.