Rough Sleeping Services Team Leader - Internal Only

About the role

We are seeking an experienced and passionate Rough Sleeping Services Team Leader to join our Single Homelessness Service. This is a key leadership role responsible for delivering North Northamptonshire Council’s vision of making rough sleeping rare, brief, and non-recurring.

You will lead the operational delivery of a high-performing, intelligence-led rough sleeping service, including street outreach, partnership coordination, and the development of effective, multi-agency interventions. Working closely with internal teams and external partners, you will ensure a holistic approach to supporting some of the most vulnerable members of our community.

This role offers a unique opportunity to shape services, influence strategy, and make a genuine impact on preventing and reducing rough sleeping across the area.

What will you be doing?

• Leading and managing the delivery of rough sleeping and street outreach services, ensuring they are responsive, effective, and customer-focused
• Overseeing an assertive, intelligence-led outreach function to identify and support individuals sleeping rough
• Working in partnership with statutory, voluntary, and health organisations to provide coordinated, multi-disciplinary support
• Acting as the main point of contact for rough sleeping across the Council and advising on emerging issues and solutions
• Managing, motivating, and developing staff, including line management of the Senior Street Outreach Worker
• Monitoring performance, analysing data, and reporting on service outcomes and key performance indicators
• Supporting the development and delivery of strategies, policies, funding bids, and service improvements
• Leading key initiatives such as the annual rough sleeper count and Severe Weather Emergency Protocol (SWEP) response
• Ensuring compliance with legislation, safeguarding responsibilities, and council policies

About you

We are looking for a confident and driven leader with a strong background in homelessness, housing, or related services.

You will bring:

• Significant experience at team leader level (or similar) within a housing, local authority, or voluntary sector setting
• Proven experience working with rough sleepers, street outreach, or vulnerable adults
• Strong knowledge of homelessness legislation (including the Housing Act 1996) and safeguarding responsibilities
• Excellent leadership skills with the ability to motivate and develop a high-performing team
• Experience of partnership working across multiple agencies and sectors
• Strong analytical, decision-making, and problem-solving abilities
• Excellent communication skills and the ability to manage complex and sensitive situations
• The ability to work under pressure, manage competing priorities, and deliver results

Additional requirements:

• Relevant qualification (or equivalent experience)
• Full driving licence and access to a vehicle
• Willingness to participate in out-of-hours and on-call rota
• This role is subject to a DBS check

Our Benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Disability Confident Employer

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council

Armed Forces Community

The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)