Revenues Officer (Benefits)

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REVENUES OFFICER (BENEFITS)

Directorate: Resources

Department: Revenues and Benefits

Salary: Grade D - £26,824 to £29,540 per year, £13.90 to £15.31 per hour

Hours: 37 hours per week

Team Location: Ilkeston Town Hall, Wharncliffe Road, Ilkeston, Derbyshire, DE7 5RP

Hybrid working is available.

About Us:

Join our dedicated team at Ilkeston Town Hall, where we strive to provide essential services and support to households that need help paying their rent and/or council tax. We are committed to ensuring that all eligible residents receive the benefits they are entitled to, helping to improve their quality of life.

About the Job:

As a Revenues Officer, you will play a crucial role in assessing and processing benefit claims for residents. You will provide advice and support to claimants, ensuring they understand their entitlements and the application process. As you develop your knowledge and expertise, the role will require you to be involved in council tax and business rates to support residents to meet their liabilities and avoid indebtedness. Your responsibilities will include:

• Assessing and processing housing benefit and council tax support claims accurately and efficiently.
• Providing clear and comprehensive advice to claimants regarding their entitlements and council tax liability.
• Conducting interviews over the telephone and face to face to gather necessary information.
• Maintaining up-to-date records and ensuring data confidentiality.
• Liaising with other departments and external agencies to verify information.
• Staying informed about changes in legislation and policy affecting benefits and council tax.

About You:

• Previous experience in a similar role or a strong understanding of benefit and or council tax systems.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organisational abilities.
• Ability to work independently and as part of a team.
• Proficiency in using relevant software and databases.
• A commitment to providing high-quality service to the community.

For an informal discussion and more information about this exciting opportunity please contact Victoria Campion, Benefits Team Leader by email at victoria.campion@erewash.gov.uk or on telephone number 0115 907 1192

Benefits of Working for Us:

We offer a supportive team environment where your contribution makes a real difference to the community and, in addition to a competitive salary, you will also have access to

• Generous annual leave package – 29 days annual leave (rising to 33 days after 5 years’ continuous service) plus 8 bank holidays a year.
• Free workplace car parking within the Borough
• Opportunities for training, learning and continuous professional development
• Family friendly flexible and hybrid working policies available.
• Option to join the Local Government Pension Scheme (LGPS) plus access to a salary sacrifice scheme for added voluntary pension contributions.
• Discounted leisure membership with the Fit for Work scheme
• Access to the VIVUP employee benefits discount and salary sacrifice scheme.

The closing date for applications is Monday 6 April 2026 at midnight.

Please note the successful candidate will be required to undertake a basic Disclosure and Barring Service check (DBS) and Baseline Personnel Security Standard Check (BPSS).

How to Apply:

Interested candidates can apply with a CV and a supporting statement, clearly demonstrating suitability and experience for the role.

You will be requested to provide some basic information before you upload your CV.

Please note: This role is only open to applicants who already have the right to work in the UK. We are unable to offer visa sponsorship for this position.

For further information about working for Erewash Borough Council and how to apply for this job please visit our website at https://www.erewash.gov.uk/jobs-section/jobs.html

Alternatively, an application form and job description are available from Human Resources, Erewash Borough Council, Town Hall, Wharncliffe Road, Ilkeston, Derbyshire DE7 5RP, Telephone: 0115 931 6000 (24 hr. voicemail) or e-mail: jobs@erewash.gov.uk

If you are a current employee of Erewash Borough Council and you wish to apply for this vacancy, you must apply through your Employee Self Service account. If you do not have access to Employee Self Service, you must complete a paper or word version of Erewash Borough Council’s job application form.

The Council is positive about disabled people and those who meet the essential shortlisting requirements will be guaranteed an interview.

The Council also supports the Armed Forces Covenant and those who have previously worked in the armed forces and meet the essential shortlisting criteria will be guaranteed an interview.

Please ensure that you make it clear on your application form that you wish to be considered under these criteria.