Revenues Officer

• Revenues-Officer-Accessible-JD-March-2026
• GUIDANCE_NOTES_FOR_JOB_APPLICANTS_-_June_21
• PRIVACY_NOTICE_FOR_JOB_APPLICANTS_EBC__24102023

REVENUES OFFICER

Directorate: Resources

Department: Revenues and Benefits

Salary: Grade D - £28,142 to £30,024 per year (£14.59 to £15.56 per hour)
(pay award pending)

Hours: 37 hours per week

Contract Type: Permanent

Location: Ilkeston Town Hall, Wharncliffe Road, Ilkeston, Derbyshire, DE7 5RP

Hybrid working is available.

Make a Difference in Your Community

Are you looking for a rewarding career where your work directly supports local services and the community? Do you enjoy problem-solving, working with people, and making a real impact?

We're looking for a motivated, customer-focused Revenues Officer to join our friendly and supportive Revenues and Benefits team. This is an exciting opportunity to develop your expertise in local taxation while helping residents and businesses manage their Council Tax and Business Rates accounts.

No two days are the same. You'll be at the heart of our revenue collection service, working with customers, applying legislation, resolving complex queries, and helping ensure vital income is collected to fund local services across the borough.

What You'll Be Doing

As a Revenues Officer, you'll play a key role in delivering an efficient and effective service by:

Managing Billing and Collection

• Administering Council Tax and Business Rates accounts accurately and efficiently.
• Setting up new accounts, processing changes, and issuing bills and notices.

Supporting Customers

• Providing professional advice and guidance by phone, email, and face-to-face.
• Helping customers understand their accounts and resolving enquiries with empathy and confidence.

Recovering Outstanding Debt

• Managing recovery action for unpaid accounts in line with legislation and council policies.
• Negotiating realistic payment arrangements with customers.
• Liaising with enforcement agents and other external partners to maximise collection rates.

Maintaining Accurate Records

• Ensuring information is accurate, up to date, and recorded correctly across systems.

Applying Legislation and Policy

• Interpreting and applying relevant legislation, policies, and procedures consistently and fairly.

Working as Part of a Team

• Collaborating with colleagues and external partners to deliver excellent outcomes for our residents and businesses.

About You

We're looking for someone who is:

• Detail-oriented and able to work accurately in a busy environment.
• A confident communicator with strong customer service and negotiation skills.
• Organised, proactive, and able to manage competing priorities.
• Comfortable interpreting procedures and legislation.
• IT literate, ideally with experience of revenues systems such as Civica or similar software.
• Experienced in local taxation, revenues, debt recovery, customer service, or a comparable financial environment.

Most importantly, you'll be committed to delivering excellent customer service and making a positive contribution to the team.

Why Join Erewash Borough Council?

At Erewash, we're proud of our people and the services we provide. In return for your skills and commitment you'll benefit from a competitive salary, and will also have access to:

• Generous annual leave package – 29 days annual leave (rising to 33 days after 5 years’ continuous service) plus 8 bank holidays a year.
• Free workplace car parking within the Borough
• Opportunities for training, learning and continuous professional development
• Family friendly flexible and hybrid working policies available.
• Option to join the Local Government Pension Scheme (LGPS) plus access to a salary sacrifice scheme for added voluntary pension contributions.
• Discounted leisure membership with the Fit for Work scheme
• Access to an employee benefits discount and salary sacrifice scheme.

Interested? We'd Love to Hear from You

For an informal discussion about this exciting opportunity, please contact Lisa Black, Head of Revenues and Benefits, on 0115 9071011

Please note: The successful candidate will be required to undertake a basic Disclosure and Barring Service check (DBS) and Baseline Personnel Security Standard Check (BPSS).

The closing date for applications is 4 September 2026 at midnight.

How to Apply

Interested candidates can apply with a CV and a supporting statement, clearly demonstrating suitability and experience for the role.

To submit a CV please click on the 'Apply Online' icon located at the foot of the page. You will be requested to provide some basic information before you upload your CV.

Please note: This role is only open to applicants who already have the right to work in the UK. We are unable to offer visa sponsorship for this position.

For further information about working for Erewash Borough Council and how to apply for this job please visit our website at https://www.erewash.gov.uk/jobs-section/jobs.html

Alternatively, an application form and job description are available from Human Resources, Erewash Borough Council, Town Hall, Derby Road, Long Eaton, Derbyshire NG10 1HU, Telephone: 0115 9316001 (Monday to Friday between 9am and 5pm) or e-mail: jobs@erewash.gov.uk.

**IMPORTANT: Your supporting statement is an opportunity to demonstrate how your skills and experience align with the role. Please refer to the person specification when providing examples, as this will be a key source of information for shortlisting.**

If you are a current employee of Erewash Borough Council and you wish to apply for this vacancy, you must apply through your Employee Self Service account. If you do not have access to Employee Self Service, you must complete a paper or word version of Erewash Borough Council’s job application form.

The Council is positive about disabled people and those who meet the essential shortlisting requirements will be guaranteed an interview.

The Council also supports the Armed Forces Covenant and those who have previously worked in the armed forces and meet the essential shortlisting criteria will be guaranteed an interview.

Please ensure that you make it clear on your application form that you wish to be considered under these criteria.