Revenues Officer

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Revenues Officer

Directorate: Resources

Department: Revenues and Benefits

Salary: Grade D - £26,824 to £29,540 per year (pay award pending)

Hours: 37 hours per week

Permanent

Location: Ilkeston Town Hall, Wharncliffe Road, Ilkeston, Derbyshire, DE7 5RP

Hybrid working available

Make a Real Difference to Your Community

Do you enjoy problem‑solving, working with numbers, and helping people find solutions? If so, this could be the role for you. Join us and help make a positive impact every day.

We’re looking for a proactive and customer‑focused Revenues Officer to join our friendly Revenues and Benefits team. You’ll play a vital role in the administration and collection of Council Tax and Business Rates, helping to fund the essential services that support our local community.

What You’ll Be Doing

No two days are the same in this varied and rewarding role. You’ll be:

• Managing Council Tax and Business Rates accounts, including setting up new accounts, issuing bills, and processing amendments
• Providing clear, professional advice to residents and businesses by phone, email, and in person
• Taking a fair but firm approach to debt recovery, including negotiating repayment plans and progressing enforcement action where necessary
• Working closely with internal teams and external partners such as enforcement agents
• Applying legislation, policies, and procedures consistently to ensure compliance and excellent customer outcomes
• Maintaining accurate records and high standards of data quality

What We’re Looking For

We’re keen to hear from people who bring enthusiasm, accuracy, and a positive approach to customer service. You’ll ideally have:

• Excellent attention to detail and the ability to manage a busy workload
• Strong communication and negotiation skills
• Confidence in handling sensitive and sometimes challenging conversations
• Good IT skills (experience with Civica or similar systems is desirable)
• Experience in local taxation, revenues, or a similar financial/customer service environment

Experience in interpreting legislation is an advantage, but we also value potential and a willingness to learn.

What we can offer you

You’ll be supported by a welcoming team and a council that values flexibility, wellbeing, and development. Our benefits include:

• A generous annual leave entitlement of 29 days (rising to 33 days after 5 years’ service), plus 8 bank holidays
• Flexible, family friendly and hybrid working policies available
• Access to training, learning and continuous professional development
• Free workplace parking across the Borough
• Option to join the Local Government Pension Scheme (LGPS) plus access to a salary sacrifice scheme for added voluntary pension contributions
• Discounted leisure membership through the Fit for Work scheme
• Access to the VIVUP employee benefits discount and salary sacrifice scheme

Interested? Let’s Talk

For an informal discussion about the role, contact Lisa Black, Head of Revenues and Benefits, on 0115 907 1011.

Previous applicants need not apply.

Closing date for applications is Monday, 25 May 2026 at midnight.

Please note:

This role is only open to applicants with the right to work in the UK. Visa sponsorship is not available.

The successful candidate will be required to undertake a basic DBS and BPSS check.

How to Apply:

Interested candidates can apply with a CV and a supporting statement** clearly demonstrating suitability and experience for the role.

To submit a CV please click on the 'Apply Online' icon located at the foot of the page. You will be requested to provide some basic information before you upload your CV.

Alternatively, an application form and job description are available from Human Resources, Erewash Borough Council, Town Hall, Wharncliffe Road, Ilkeston, Derbyshire DE7 5RP, Telephone: 0115 931 6001 (Monday to Friday between 9am and 5pm) or e-mail: jobs@erewash.gov.uk

**IMPORTANT: Your supporting statement is an opportunity to demonstrate how your skills and experience align with the role. Please refer to the person specification when providing examples, as this will be a key source of information for shortlisting.**

For further information about working for Erewash Borough Council and how to apply for this job please visit our website at https://www.erewash.gov.uk/jobs-section/jobs.html

If you are a current employee of Erewash Borough Council and you wish to apply for this vacancy, you must apply through your Employee Self Service account. If you do not have access to Employee Self Service, you must complete a paper or word version of Erewash Borough Council’s job application form.

Guaranteed Interview Schemes

The council is positive about disabled people and those who meet the essential shortlisting requirements will be guaranteed an interview.

The council also supports the Armed Forces Covenant and those who have previously worked in the armed forces and meet the essential shortlisting criteria will be guaranteed an interview.

Please ensure that you make it clear on your application form that you wish to be considered under these criteria.