Revenues and Council Tax Support (CTS) Officer

Job Description

The London Borugh of Harrow is seeking for a Revenues and Council Tax Support (CTS) Officer who will be responsible for delivering the Administration of Council Tax, Business Rates and BIDS bills to the boroughs taxpayers as well as the collection of Housing Benefit Overpayments. Responsibility is primarily to complete assessments for localised Hardship fund applications, but may also encompass updating occupation and vacation changes, assessing eligibility for discounts and exemptions.

This post supports the Revenues Team Leaders, as well as being the first point of referral and advice for Revenues Assistants regarding procedures and legislation. The post is key to income collection and the assessment of council tax support discounts and monetary awards. Most of the duties carried out will depend on where the post is located, either in the Revenues or Council Tax Support services. It is expected that holders of this post will be fully generic over time and once trained may be requested to work in either service depending on service exigencies. There are no direct reports.

The candidate should have:-

A minimum of 6 months experience of working in a Revenues, Council Tax Support or Housing Benefits office environment

Knowledge of Council Tax & Business Rates or of the CTS schemes & Housing Benefits legislation.

Good IT knowledge including Microsoft packages such as excel and access

Ability to work on your own initiative in a highly pressurised environment with ever changing and conflicting priorities.

For more information, please refer to the Role Profile/ Selection Criteria

About us

Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

Other information

Support for candidates visit:Harrow.gov.uk Our behavioural indicators roles below G11 and above G11 Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' Please click here to view Harrow Council's benefits

Important Note

To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement.
As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at resourcing@harrow.gov.uk

London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures.
Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible.
Harrow redeployees will be given priority consideration.
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpn