Resources Compliance Liaison Officer

Resources Compliance Liaison Officer

Salary: Band: 5 - £26,473 - £28,239 p.a.

37 hours per week

The Service

The Regulatory Services Team is responsible for delivering a wide variety of statutory functions examples of which include, pest control services, the assessment of air quality air, port health border controls and sampling, health and safety, food hygiene and standards, animal welfare, environmental health, product safety and licensing.

The 'administrative family' carries out the 'core business' of the wider team whilst providing specialist advice and guidance to a wide and diverse range of contacts.

What is the role?

This role will provide administrative support to all compliance teams within the service and to be the first point of contact for all customers (whether in person, over the phone or in writing). Customers could be registering complaints for investigation, applying for licenses or services, registering business activities etc. You will also manage correspondence - collecting, sorting, and distributing incoming mail and deliveries, including phone calls, emails and sending letters in respect to enquiries / complaints / shipments. You will be processing and providing accurate information to customers, ensuring that enquires are handled following detailed department process and are delivered in line with legislative requirements. You will take responsibility for resolving customer queries and ensuring that relevant action is taken for service requests and where appropriate to track, progress and pursue matters on the customers behalf/behalf of the service. You will engage with service experts and outside agencies in respect ascertaining/understanding or seeking guidance in respect to legislative matters. In addition you will ensure that service fees and charges are appropriately received and processed accurately maintaining records, performing data entry, and obtaining statistical service demand information.

Who is the person?

With excellent communication skill and a high degree of accuracy and attention to detail you will have an aptitude for being decisive, making decisions and using your discretion. Ideally you will have an operational understanding of several key Regulatory and Licensing Service functions and a knowledge of the administrative functions likely to be undertaken in a Regulatory Service and Licensing authority enforcement team. With previous experience in an administrative role, you will have a good knowledge of computer software packages and an aptitude for being self-motivated as there will be occasions when you are working on your own or with limited supervision.

Please read the job profile for the full details of this role

About Portsmouth City Council

What we can offer you:

Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.

Read more about working at Portsmouth City Council and our benefits on our careers portal homepage: Careers Portal - Find jobs with Portsmouth City Council

Additional Information:

How to apply:

Remember to demonstrate why you are suitable against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had.

We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found atEquality, diversity and inclusion - Careers portal. We are committed to offering an interview to all those candidates that qualify under one of our commitments and meet the minimum criteria, however for roles that receive a large number of applications, this is not always possible, and we will select the candidates that best meet the minimum criteria.

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

We will email applicants from time to time; please ensure you check e-mail folders as sometimes our e-mails may go into spam/junk folders.

Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk. or call the recruitment team on 023 92 616800