Resilience Officer

• Role-profile_Resilience_Officer_September_2025

Step Up, Stand Out, Make a difference — Join Croydon Borough Council as a Resilience Officer because resilience starts with you

Grade 12 |

Full-time, 36 hours per week

Are you passionate about keeping communities safe and ready for anything?

Join a team that’s on the frontlines of Resilience; planning, responding, and recovering from emergencies. Croydon Council’s Resilience Team is seeking a proactive and dedicated Resilience Officer to play a pivotal role in preparing our borough for emergencies. This is your chance to be at the heart of community safety, helping Croydon be aware, prepare, respond swiftly and recover stronger from major incidents.

About the Role

As a Resilience Officer, you will be a crucial partner in shaping Croydon’s resilience and emergency readiness by:

• Leading efforts to build resilience across the borough, services, businesses and communities, ensuring we’re prepared for all-hazards.
• Developing and maintaining vital emergency and business continuity plans to keep essential services running.
• Being part of our 24 / 7 incident responses support as a Duty Resilience Advisor, your calm and clear-headed advice and decision taking will make all the difference when it counts most.
• Advising senior leaders, councillors, and partners with clear, actionable guidance to keep everyone informed and coordinated.
• Designing and delivering training and exercises that drive real improvements, identifying and embedding lessons.
• Building and nurturing strong networks and relationships with emergency services, local organisations, schools, contractors and communities, fostering a united front for community resilience.

About You

We’re looking for someone who:

• Possesses a fundamental understanding of resilience, emergency management and business continuity.
• Understands that emergencies impact individuals personally and puts people at the heart of every decision and action.
• Communicates confidently and clearly, especially in pressure situations.
• Has hands-on experience turning policies and plans into effective actions.
• Works collaboratively and builds strong connections at every level—from senior colleagues to community partners.
• Stays calm, thinks critically, and solves problems quickly during high-stress situations.
• Is flexible and ready to contribute to an emergency response 24/7 rota that includes evenings and weekends.

Why Croydon Council?

This is more than just a job, it’s a chance to make a tangible impact on the safety and resilience of an entire community. You’ll join a passionate, committed team dedicated to delivering real-world outcomes. As part of Croydon’s Resilience Team your expertise will directly contribute to saving lives, protecting services, and strengthening our borough’s future, keeping Croydon prepared for whatever comes next.