Resident Services Officer
Why Southwark?
We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises, and we have a young, diverse and growing population.
At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities. Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.
What You'll Be Doing
These are key roles for the Council in delivering our housing services, managing a multi-tenure patch to the standards set out in the tenancy agreement or lease, co-ordinating services, advocating for residents and working collaboratively across the Council and with other agencies on case management.
Southwark Council has made a commitment to ensure that all Council homes will be warm, safe and dry. Resident Services Officers play a huge part in making this happen and we are looking for someone who is ready to be part of this challenge. The service are looking to recruit 4 positions.
You will be the first point of contact for residents and act as a liaison with our partners to make sure services delivered meet the needs and aspirations of our customers. You will be out and about, conducting estate inspections, Fire Risk Assessments and working with vulnerable residents to ensure their needs are met, as well as engaging residents to be part of the improvements to their homes and local area. A willingness and ability to attend evening meetings with residents and other key partners to include ward councillors is key to this role.
What We're Looking For
You must be an excellent communicator with a determination to provide a very high standard customer-focused estate management services. In addition, you will have good IT and organisation skills. A pivotal skill is the ability to identify and deal sensitively with contentious issues. You will be expected to have a practical knowledge of social housing; an awareness of performance drivers and legislative challenges that are having an impact on the sector. You must be able to engage with a range of stakeholders.
We require a self-motivated problem solver who can focus on the customers needs in delivering effective outcomes.
The person specification describes the essential criteria, (minimum requirements), that a candidate must demonstrate for appointment. The desirable criteria are used to help us select between candidates. The criteria initially tested at short listing stages may be given further consideration at later stages of recruitment.
Use the application form to describe how you meet the criteria outlined below. You should explain and provide examples to outline how your experience, knowledge and skills transfer to the challenges of this post. Do not use more than 4000 characters for any of these sections (knowledge, experience or skills) and please do not feel that you need to reach this limit.
Additional Information
Recruitment Timeline:
Advert close date: 11:59pm on Friday 24th July 2026.
Shortlisting date: to be confirmed.
Interview date: to be confirmed.
The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.
Guaranteed Interview Scheme:
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
Special Conditions of Employment
Ability to work evenings and some weekends depending on the needs of the service will be essential to this role.
Attachments
Salary range
- £42,912 - £49,155 per year