Resident Liaison Officer

Grade 6- £39276-£42771pa – 12 Month Fixed Term Contract/Secondment Opportunity.

Why Apply?

The London Borough of Havering owns and manages over 11,000 homes with a significant development and regeneration programme which will deliver essential affordable homes across the borough.

We have introduced a new Housing Asset Management Strategy and have significant programmes of work to deliver including Building Safety, Decent Homes and Compliance works. We have committed to net Zero Carbon by 2040 and are developing strategies and programmes to deliver this essential goal.

We are continually looking to transform how we deliver housing services to our customers, putting them at the heart of everything we do.

To help us deliver an exceptional service, we are looking for a Resident Liaison Officer to join the Housing Property Services, Major Works and Direct Delivery team.

Key Responsibilities:

Our Resident Liaison Officers are the first point of contact for queries regarding planned works to our properties. You will be responsible for effectively communicating with a range of stakeholders in relation to all planned works, which will involve consultation, providing support and advise to residents and leaseholders, as well as visiting construction sites, public venues and residents’ own homes.

You will need excellent customer service, negotiation and partnership skills to aid in the delivery of a number of important maintenance and upgrade works.

You will attend and provide administrative support for meetings and consultation events, which may require some evening and weekend working. You will assist in producing communication and literature for tenants as well as monitoring tenant satisfaction.

You will assist the Senior Resident Liaison Officer in producing the Stakeholder Engagement Strategy for all planned works, communicating with residents, leaseholders, Project Managers, Contractors, Lead Members and Councillors

You will work in collaboration with a range of different services including the Repairs Team, Asset Management, Compliance as well as a range of internal teams including our Communications & Media teams, Complaints and Housing Services.

What we are looking for:

• An effective communicator with a professional and customer-orientated approach, an individual with experience in a customer service, housing or related service delivery area.
• Administrative/clerical and IT experience, you will need to be confident using social media and remote communication, such as Microsoft Teams.
• Flexible and open to change, prioritising your workload to meet deadlines/objectives, and the ability to work collaboratively with colleagues and others.
• A team player – experience working both independently and as part of a team.
• You must have a good general level of education (to GCSE standard) and a full driving licence with access to a vehicle for work.

* This is a field working post with travel required.

Please view Job Profile here

For an informal discussion about the post, please contact Maria.Hill@havering.gov.uk

The closing date for the receipt of applications is 22/10/25 however interest in this job may be high and we therefore reserve the right to close the vacancy early.

You will be notified if your application has been successful. Interviews are scheduled for 29/10/25

Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770

Additional Information

We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.

The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.