Resident Engagement Coordinator

We are seeking a proactive Resident Engagement Co-ordinator Officer to join our Housing Service. This role plays an important part in helping Medway Council strengthen neighbourhoods, promote social inclusion, and ensure tenants and leaseholders have meaningful opportunities to shape the services that affect them.

Working closely with the Resident Engagement Officer, you will support the development and delivery of engagement initiatives, help coordinate formal consultations, and provide high‑quality administrative support. Your work will contribute to our resident‑centred approach to service delivery and the successful delivery of the One Medway Council Plan.

Your responsibilities will include

• Supporting the delivery of resident engagement and social inclusion activities to strengthen neighbourhoods and promote equality.
• Assisting the Resident Engagement Officer to use data, insights, and feedback to develop and tailor engagement opportunities in line with Consumer Standards.
• Helping to organise and deliver consultation events
• Maintaining databases of residents who wish to be involved, ensuring regular communication and promoting upcoming engagement opportunities.
• Attending meetings and engagement events with the Resident Engagement Officer, providing practical support as required.
• Liaising with internal teams, partners, and residents in a way that reflects Medway Council’s values and behaviours.
• Participating in training and development activities relevant to the role.

About you

We are looking for someone who:

• Is passionate about community engagement and motivated to improve outcomes for residents.
• Has strong organisational skills and the ability to manage multiple tasks effectively.
• Communicates confidently and professionally with a wide range of stakeholders.
• Is comfortable using digital tools and social media to support engagement activity.
• Demonstrates Medway Council’s values and supports a positive, resident‑focused culture.
• Experience in housing, community development, or engagement is helpful but not essential — enthusiasm, commitment, and a willingness to learn are equally important.

The successful post holder will be subject to a Standard DBS check.

If you would like to have an informal discussion with the recruiting manager, please e-mail Katherine Bishop on katherine.bishop@medway.gov.uk

Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. The salary you will be offered will be at level A. There will be further opportunity once in post to progress from level A to B, and B to C.

When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached.

The person specification of a job profile is split into three levels:

Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview.

Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.

Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.

We are seeking a Resident Engagement Co-ordinator to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs.

Important Information-

• Applicants must be able to demonstrate all criteria at level A which are essential for appointment to the role.

• Medway Council is not able to provide a Certificate of Sponsorship, so candidates must already possess the right to work in the UK.

• For further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online.

• Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.

• We reserve the right to close this vacancy at any time prior to the closing date.

Please visit http://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.