Resettlement Officer

• Resettlement_Officer_-_Job_Description_and_Person_Specification

Please apply online via the link provided.

Closing date: Wednesday 18 February 2026
Interview date: Friday 6 March 2026

Please apply online via Winchester City Council's website.

Are you passionate about making a real difference to the lives of vulnerable people? Do you thrive in a fast paced, reactive environment where no two days are the same?

Winchester City Council is seeking a dynamic, motivated and proactive Resettlement Officer to join our Strategic Housing Resettlement Team.

About the Role

As a Resettlement Officer, you will play a vital role in supporting some of the district’s most vulnerable residents, those with complex needs who are at high risk of homelessness, rough sleeping or tenancy breakdown.

The right applicant will:

• Empower individuals to sustain accommodation when moving on from homelessness or crisis situations
• Deliver personalised support plans that enable residents to maintain safe and stable housing
• Work creatively and assertively to prevent homelessness
• Build trusted relationships and work collaboratively with clients, colleagues, partner agencies, support providers and landlords
• Be confident in lone working on your own initiative, as well as being part of a wider team
• Respond quickly and effectively to urgent situations, ensuring individuals get the help they need
• Advocate for clients to remove barriers that impact their ability to thrive in secure accommodation

This is a role where your actions have visible impact, helping people rebuild their lives and achieve long term stability.

We’re looking for someone who is:

• Reactive and dynamic -able to think on your feet and adapt to emerging challenges
• Motivated and resilient - committed to supporting clients with complex needs, even when the work is demanding
• Empathetic and confident - Able to adopt a person centred, non judgemental approach when working with individuals with diverse needs and backgrounds
• Solution focused - skilled at problem solving, negotiating and navigating multi agency environments
• Organised and proactive - able to manage time effectively, prioritise workload and adapt to changing demands
• Digitally confident - able to navigate case management systems and record information accurately, including effective use of Excel, Microsoft Teams and Outlook

Experience in housing, homelessness prevention, safeguarding or support work is beneficial, but we welcome applications from individuals with transferable skills and the right mindset.

Vetting Requirements:
This post is subject to a DBS check.

A full clean driving licence is required for this role.

If you’re looking for an exciting opportunity, then this is the role for you. In return, we offer an excellent package of benefits including:

• Hybrid-working (50% in the office, 50% at home – after first 3 weeks in office)
• Employer paid health cash plan
• Salary sacrifice scheme for cars and bikes
• 26 days annual leave per year rising to 33 days - dependent on length of service
• 13 days additional flexi leave per year (subject to operational requirements)
• Option to buy up to 5 days additional annual leave
• Free parking (during work hours) at any Winchester Park and Ride
• Membership to the Local Government Pension Scheme
• Discounts at a range of major high street brands and the two leisure centres in the district
• Season Ticket loans
• Excellent working environment
• Support for continuous professional development

Please view the job description and person specification attached for more details about the role.

If you would like to discuss the role further, please contact the Senior Resettlement Officer, Jennifer Goodson on 01962 848 401 or via email at jgoodson@winchester.gov.uk.