Repairs Business Support Manager M582
Please apply online via the link provided.
Please note, we do not accept CV’s submitted without a fully completed online application form.
Charnwood Borough Council is searching for the latest member of the Landlord Services Team. We are looking for a passionate individual who is customer focused, a team player and wants to help improve our local communities in Charnwood. Our ideal candidate will have excellent organisational skills, be computer literate, work well within a team of like-minded individuals .If you enjoy working in a fast-paced environment, have a positive attitude and want to make a real difference to our customers every day, then we would like to hear from you!
The Role
The Repairs Business Support Manager will manage the Business Support and Resident Liaison Teams to support delivery of a high-quality, customer focussed, repairs and investment service.
The role requires the candidate to track, and monitor all repairs, from identification to completion, working with colleagues to optimise service efficiency, productivity, and quality. Develop, implement, and maintain policies, tailored systems and procedures to support the efficient delivery of repairs in a way which meets the needs of customers, regulatory standards, and legislation. Produce and develop performance management frameworks, analyse data and performance, provide insight, and identify service improvements.
You will preferably hold a degree level education or the ability to demonstrate equivalent experience as set out in the person specification.
The benefits of working with us:
- Agile working for many roles
- Generous annual leave of between 262.7 hours and 299.7 hoursof leave (depending on grade and length of service) inclusive of bank holidays
- Most services are closed over Christmas
- Opportunities for professional development linked to many roles
- Access to the Local Government Pension Scheme
- Free parking
We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award.
We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.
About the Council
Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.
We offer a range of services, with everything from refuse and recycling collections to the operation of a theatre and historic markets.
Our services are built on our values: Pride in Charnwood; Customer Focused and Working Together
About Charnwood
We are proud of our borough, and it is a great place to live, work visit and invest in. Charnwood boasts breath-taking landscapes which are great to explore.
At the heart of Charnwood is Loughborough, home to a world class university, historic markets, and the only major bell foundry in the UK. It is a diverse community thanks to its student population and cultures from around the world.
For further information, please contact Debbie King Repairs & Voids Service manager email Debbie.king@charnwood.gov.uk
No agencies
Salary range
- £44,075 - £47,181 per year