Regulatory Services Service Support Officer

About the role

To work with Regulatory Services Managers and the Regulatory Services Administration Team Leader to develop the IDOX Uniform case management database for Regulatory Services, provide training to all users and perform the role of system administrator for the system. Provide performance information as required and ensure that systems are efficient. Provide general Business Support services where necessary to support the team.

For further information regarding the role please contact Russell.Howell@NorthNorthants.gov.uk

What will you be doing?

Principal responsibilities

1. Be responsible for the ongoing development and improvement of the IDOX Uniform case management system to meet the needs of Regulatory Services. Liaise with Service Managers within Regulatory Services and appropriate officers across the wider service using the same system, to ensure the system remains effective, efficient and meets the needs of the service.

1. Provide training on the IDOX Uniform case management system to all Regulatory Services users as necessary and provide support as required.

1. Produce performance information for service managers as required.

1. Have a working knowledge of Regulatory Services functions and responsibilities and be able to provide appropriate administrative support as required.

1. To oversee and co-ordinate the teams internet and intranet pages.

1. Provide business support services to internal and external customers.

1. Liaise regularly with other internal services to ensure that an efficient and effective service is provided for the Authority and its customers.

General responsibilities applicable to all jobs

1. Demonstrate awareness/understanding of equal opportunities and other people’s behavioural, physical, social and welfare needs.
2. Comply with the Council’s policies and procedures including (but not limited to) safeguarding, financial regulations, promotion of equalities, customer care, agreed audit actions and health and safety (ensuring that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons).
3. Understand the councils commitment to Corporate Parenting and take responsibility to support this commitment. Enable the council to be the best corporate parents possible to children and young people in our current and previous care.
4. Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post.

This job description reflects the major tasks to be carried out by the post holder and identifies a level of responsibility at which they will be required to work. In the interests of effective working, the major tasks may be reviewed from time to time to reflect changing needs and circumstances. Such reviews and any consequential changes will be carried out in consultation with the post holder.

About you

Educated to Level 3 standard and/or hold extensive experience of working as a case management system administrator.in a local authority

Project, systems and business planning

Working knowledge of the work of Regulatory Services

Demonstrable experience of undertaking service support administrative functions

Highly computer literate with at least 2 years demonstrable experience and knowledge of using Environmental Health information management systems

Spreadsheet and database handling experience

Competent in dealing with the public

Our Benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our Key Commitments

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council’s pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)