Registration Service Team Leader

This is an excellent and exciting opportunity for someone who is passionate about leading others, building strong relationships and cultivating a supportive, positive team culture.

Staffordshire Registration Service is there for people at some of life’s most memorable and meaningful moments.

We are seeking someone who truly champion’s people, someone who:

• Leads with a strong focus on staff wellbeing and support
• Takes pride in creating a well-organised, efficient and solution focused environment.
• Builds trust and connects easily with others
• Leads with curiosity, exploring new ideas and creative approaches, whilst fostering a culture where innovation and creativity can thrive.
• Bring a calm and confident presence, guiding with clarity and positivity, even in the busiest moments.
• Technical knowledge of Registration and Ceremonies is beneficial, but not essential, we will support you every step of the way to build your technical expertise.

As a Registration Service Team Leader, you will:

• Support the Operations Manager in delivering an effective and efficient Registration Service to residents across Staffordshire
• Lead and develop a high-performing team to provide an excellent, customer-focused service
• Co-ordinate and deliver training across the team.
• Ensure compliance with statutory requirements, policies and data protection standards.
• Build strong partnerships and drive continuous improvement to enhance service delivery and customer experience.

With no two days the same, you will bring flexibility, responsiveness and a steady presence, supporting your team to succeed through a wide range of situations

We are looking for someone who:

• Champions staff wellbeing, creating a positive, inclusive and supportive team culture
• Takes pride in delivering exceptional customer experiences at life's most important moments.
• Is adaptable and resilient, with the ability to confidently navigate a wide range of situations.
• Communicates with clarity, confidence and empathy
• Thrives in a busy, fast-paced environment, staying calm, organised and solution-focused
• Embraces innovation and creativity, encouraging new ideas and continuous improvement.

Video shortlisting will take place during week commencing 1st June 2026

Interviews will be held week commencing 8th June 2026

Don’t feel you meet all the requirements? We value transferable skills, experiences, and qualifications so consider applying anyway or for an informal chat about the role please contact Amy Durston, Registration Service Operations Manager at amy.durston@staffordshire.gov.uk

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role. Please note: The minimum essential criteria in the ideal candidate section detailed above will be used if you are applying under one of our Interview Guarantee Schemes.

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

As you’ll know safeguarding and promoting the welfare of our children and young people/vulnerable adults is important to us and that’s why this position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.