Registration and Customer Liaison Manager

Knowsley Council

Huyton L36, UK

Hybrid

Expires: Expiring in less than 3 weeks

Customer Service

Full time

£49,764 - £50,788 per year

Please upload your CV along with a supporting statement as one document in PDF or Word format. Your CV and supporting statement should be tailored to reflect the competencies within the person specification and should be a maximum of 1-2 pages.

Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted. To upload your CV you will need to click on the link below and create an account with Jobs Go Public if you have not already done so.

You will also be required to input your name and email address and will be invited to complete an equal opportunities questionnaire.

Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024.

We are an Accredited employer under the Liverpool City Region Fair Employment Charter, demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.

Come join us and be part of our success.

We have an exciting opportunity for you to join the Customer Services Management Team, and support the Council to continue to deliver on our ambitious plans to support Knowsley’s residents. If you’re a manager with the passion and drive to deliver excellent customer service, then we’d like to hear from you.

As Registration & Customer Liaison Manager, you will play a role in helping to deliver the Council’s priorities, and legal requirements set out by the General Register Office for England and Wales. You will be responsible for planning, developing, delivering, and managing the statutory Registration Service and Customer Liaison functions, ensuring high standards of service delivery.

Your role will involve contributing to the strategic direction of the service, developing and implementing policies, managing stakeholder relationships, and overseeing performance and quality. You will also be responsible for fostering a high performing culture across the service, ensuring a customer focussed approach and a drive for continuous improvement, best practice and value for money.

To be successful, you will have experience of civil registration, front facing customer resolutions, and complaint management, along with experience of improving and modernising services. You will have a strong customer focus, with the customer experience at the heart of the services you deliver. You will also have a demonstrable track record of leading, developing and managing high performing teams.

Closing Date: Tuesday, 19 August 2025

At Knowsley we value our applicants and want them to feel well-informed and welcomed. If you have any questions about this specific job role or what it is like to work at Knowsley, please contact:

Phil Aspinall - Head of Customer Services at Phil.Aspinall@Knowsley.gov.uk

Hannah Turner - Customer Contact Manager at Hannah.Turner@Knowsley.gov.uk

At Knowsley Council we will consider requests for flexible working. For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time.

We promote applications from all sections of the community, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.

See the benefits of working for Knowsley MBC https://www.knowsley.gov.uk/yes.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.

Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted.

Salary range

£49,764 - £50,788 per year