Refugee Resettlement Officer

We are seeking a dedicated and compassionate individual to join our Housing team as a Refugee Resettlement Officer. This rewarding role places you at the heart of a person-centred programme supporting individuals and families through Government resettlement and relocation schemes.

You will be working collaboratively with local communities, partner agencies, and internal teams to deliver holistic, tailored support for resettled individuals, along with:

Offering guidance to help refugees access vital services, secure suitable housing, and successfully integrate into the wider community.

Promoting equality, community cohesion, and cultural awareness across Ashford.

Managing and monitoring support plans with clear goals, liaise with landlords to ensure safe and affordable accommodation, and carry out welfare checks on vulnerable clients.

Maintaining accurate records, ensure safeguarding compliance, and remain up to date with welfare reform and Home Office integration duties.

Building strong partnerships with the DWP, local employers, and voluntary groups to secure employment opportunities.

It is necessary for you to be available for occasional emergency callouts and represent the Council at meetings, conferences, and public events.

To be competent in this role it is essential that you have proven experience supporting vulnerable individuals, with a strong understanding of the UK welfare system, along with having:

Excellent communication, organisational and IT skills$ûespecially with Excel, Word, and Outlook.

Experience with resettlement support, safeguarding practices, and engaging diverse communities.

A flexible, empathetic, and proactive approach with the ability to manage competing priorities.

Click to view a Job Description

For an informal discussion about the role please contact Resettlement Team Leaders on resettlementteamleaders@ashford.gov.uk

When applying - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email recruitment@ashford.gov.uk

Hybrid Working - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working.Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development.

With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.

Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide

We welcome applications form the Armed Forces Community