Referral & Information Coordinator

We Are St Helens Borough Council

Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the borough. We can only do this because of our highly valued, highly skilled workforce.

Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support.

Making A Difference as A Referral and information Coordinator in MASH

We have a Referral and Information Coordinator role designed for an individual seeking a rewarding role within Children’s Services. You will be the first point of contact for families living in, and professionals working in St Helens to report safeguaridng concerns for children in the region who do not have an allocated social worker. You will therefore be providing support, advice, and signposting to help protect children and young people from abuse and neglect. MASH is a multi-agency team and therefore you will benefit from working closely with other partner agencies and services within St Helens. This role includes:

- Receiving & appropriately directing calls in relation to children not open to Childrens social care from members of the public, family members or professionals

- Alerting MASH managers to immediate safeguarding concerns without delay

- Reviewing all service request forms from professionals and transferring the information onto the electronic system

- Seeking more information from professionals when required to ensure referrals are good quality

- Ensuring all key family details are recorded electronically including names, DOB, addresses, relationships, ethnicity, religion, language, and Nationality

- Providing a summary of CSC involvement with families to key professionals such as CAFCASS, midwifery and police

- Generating contact records which accurately record all information provided and shared during telephone calls

- Completing Chronologies of previous CSC history and involvement on all contacts created

This is an exciting opportunity for you to utilise existing skills and develop new ones. You will receive continuous support, development, and career progression opportunities on your journey with us. For some this could be support to train to be a qualified Social Worker.

The posts include some home working but will require you to regularly attend the St Helens office and travel around the St Helens and surrounding areas for training when required.

Interested to Find Out More?

You can review our full job description details, and person specification information here.

You are also welcome to contact us for a chat before applying by emailing us at joannepinches@sthelens.gov.uk

This post is subject to Enhanced DBS Disclosure

Please note we reserve the right to close the advert early should we receive a sufficient number of applications and encourage you to apply early, to avoid disappointment.

Thank you for your interest in working for us.
If you are experiencing issues with applying online, you can contact a member of the team at Recruitment@sthelens.gov.uk and a form will be sent to you to complete.

St Helens Council is a Disability Confident Employer. This means that the Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within the interview/selection process.

Equality & Diversity

St Helens Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality & Diversity at St Helens Council can be found here https://www.sthelens.gov.uk/equality

St Helens Council is a Disability Confident Employer. Disability Confident Employers lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.

Making a Difference

Whatever stage of your career, working in the public sector puts you at the heart of communities. Our workforce provides services to our resident's day in and day out, making a positive impact on people’s lives. We could not do this without the dedication, professionalism and strength of our workforce. There are so many reasons to choose to work at St Helens Council including the fantastic range of employee benefits and rewards on offer..St Helens Borough Council | Jobs | Search here for your perfect career - Home Page

Roles That Matter

Full Job Description & Person Specification Documents are included with this advert.

This is an Enhanced Disclosure post

We reserve the right to close the advert early, with sufficient applications. Apply early to avoid disappointment.

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St Helens Council is officially recognised as one of the region’s leading fair employers, achieving accredited status under the Liverpool City Combined Authority Fair Employment Charter. The Charter recognises the ongoing commitment to fair pay, secure work, training & progression & staff well-being whilst celebrating employers who go above and beyond for their workforce providing an inclusive and supportive environment.

Equality & Diversity

We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. The Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within selection.

All Council employees are required to abide by the ethical standards embodied by the 7 Nolan Principles