Recovery Officer
Recovery Officer
Recovery Officers
Permanent, Full-Time – Part-Time and Flexible Working Arrangements Considered
Hybrid Working (minimum one day per week in the office)
Salary: Scale 5, SCP 17–21 (£31,022 – £33,143 per annum)
Advert closing 21st November however, we reserve the right to close the advert earlier if we receive a high volume of applications.
We are seeking motivated and professional individuals to join our Recovery Team.
Following a successful recruitment campaign, we have appointed two new team members and are continuing to expand the service. If you are interested in this opportunity, we encourage you to apply promptly.
About the Role
This is a varied and rewarding position within our Revenues and Recovery Service. You will be responsible for the collection of outstanding Council Tax, Business Rates, Housing Rents and other income owed to the Council.
Key duties include:
- Negotiating payment arrangements with customers and maintaining accurate records
- Deciding appropriate recovery actions in line with legislation and policy
- Liaising with customers, internal departments, Enforcement Agents and advice agencies
- Preparing documentation for court proceedings and supporting hearings
- Administering recovery processes including reminders, summonses, enforcement and insolvency
Experience of using a revenues IT system is desirable but not essential, as full training will be provided.
What We Are Looking For
- Recent experience in debt recovery or collections within the public or private sector
- Competence in Microsoft Office and ideally a revenues or collections system
- Strong communication skills and the ability to negotiate sensitively in challenging situations
- Awareness of equality and diversity and the ability to respond appropriately to individual needs
If you have any questions about the role or would like an informal chat, please contact Matt Wynn at MWynn@castlepoint.gov.uk
Why Work for Castle Point Borough Council?
Castle Point Borough Council employs approximately 350 staff and delivers over 150 services to the local community. We are committed to providing high-quality, financially sustainable services, improving performance, and supporting strong, healthy communities.
Our Values: Trust | Respect | Improving and Learning | Customer Focus
Our Commitment
We are proud to be a Disability Confident Leader and guarantee an interview for disabled applicants who meet the minimum criteria. We also guarantee interviews for veterans and care leavers who meet the minimum criteria.
Castle Point Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.
Related Documents
Salary range
- £31,022 - £33,143 per year