Receptionist - Innovation Centre Medway

We are looking for a friendly, organised and customer‑focused Innovation Centre Receptionist to join our Front of House team on a part time basis.

This role is the first point of contact for tenants, visitors and stakeholders at Innovation Centre Medway, playing a key role in creating a welcoming and professional environment. You will provide excellent front‑of‑house cover and seamless service delivery throughout the week.

What You’ll Be Doing

• Operate the main reception desk, welcoming tenants and visitors in person, by phone and by email
• Provide advice, support and information to Innovation Centre tenants, virtual tenants, Innovation Studio tenants and other visitors
• Manage meeting room bookings and prepare meeting and conference facilities
• Handle post, enquiries and tenancy‑related queries professionally and efficiently
• Liaise with contractors and support issue resolution
• Manage and support front‑of‑house IT systems such as door entry system, telephones, AV equipment, franking machine, photocopier and scanner.
• Provide administrative support across Innovation Centre activity, including finance, property and café services
• Support the Front of House Manager and Centre Manager with ad‑hoc tasks as required

You will work collaboratively to ensure continuity, clear communication and consistently high standards of service.

About You

We’re looking for someone who is:

• Friendly, approachable and confident dealing with a wide variety of customers
• Highly organised, with the ability to multitask and prioritise effectively
• Detail‑focused, reliable and professional
• Proficient in the use of Microsoft Word, Excel, Outlook and Teams
• Experienced in a reception or customer‑facing environment

You’ll also bring strong interpersonal skills and a commitment to equality, diversity and inclusion.

Working Pattern

This position is part time, working an alternating pattern of:

• 2 days one week
• 3 days the following week

This pattern will alternate on an ongoing basis to provide consistent front‑of‑house cover.

The hours are 9.30 am - 5.30 pm.

As part of the arrangement, the post holder will also be expected to provide holiday cover, by agreement, to ensure uninterrupted reception services.

Interviews will be held 28 May 2026

If you would like to have an informal discussion with the recruiting manager please call Andrea Taylor on 01634 887282

Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. The salary you will be offered will be at level A. There will be further opportunity once in post to progress from level A to B, and B to C.

When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached.

The person specification of a job profile is split into three levels:

Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview.

Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.

Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.

Innovation Centre are seeking a part time Receptionist to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs.

Important Information-

• Applicants must be able to demonstrate all criteria at level A which are essential for appointment to the role.

• Medway Council is not able to provide a Certificate of Sponsorship, so candidates must already possess the right to work in the UK.

• For further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online.

• Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.

• We reserve the right to close this vacancy at any time prior to the closing date.

Please visit http://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.