Receptionist
- Reference: CF28
- Division: Major Projects and Commercial
- Salary: £29,282.00 - £31,904.00 per annum
- Contract type: Permanent
- Posted on: 19 March 2026
- Interview date:08 April 2026 - 09 April 2026
- Extra payment(s): First aid
- Positions: 1
- Category: Customer services
- Grade: D - E
- Working hours: 37 per week
- Closing date: 27 March 2026
- Location: Town Hall, Crawley
- Location type: Onsite
About the role
This role is an exciting opportunity to join our Create Building reception team on a full time basis, as we continue to welcome new tenants into our busy state-of-the-art office building in Crawley town centre.
The office space is currently occupied by Crawley Borough Council and three commercial tenants (British Airways, Chubb and Siemens) who occupy several upper floors and we are looking forward to welcoming more tenants into the building in the very near future.
You will provide an efficient, friendly and welcoming service that helps to promote and support Crawley Borough Council employees and the variety of tenants on our upper floors.
As the first point of contact for The Create Building, you will deal with enquires and complaints, the taking in of deliveries and all general reception duties including administrative duties, access control, booking committee rooms and controlling the building access for contractors and visitors.
You will have proven previous experience in a busy high end reception role with exceptional customer service skills. Good oral, listening and written skills are essential for the role alongside a proven knowledge of health and safety at work. Problem solving, decision making, and a working knowledge of Microsoft packages or equivalent are essential.
You will be first aid trained or willing and able to undertake and pass the qualification within the first six months in the role. You will become an Evacuation Control Officer where you will co-ordinate and assist with the safe evacuation of personnel within the building in case of emergency, and liaise with emergency services where required.
Working hours will be 37 hours per week Monday to Friday 11am to 7pm. We are looking for someone who can be flexible to assist with additional cover should the business needs require and to cover holiday and sickness absence.
We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.
Additional information
Interviews will be held on the afternoon of the proposed interview dates advertised.
A normal working week shall consist of 37 hours within five working days to be Monday to Friday 11am to 7pm with varying hours between 7am to 7pm, where required.
Post holder will be required to work during the council’s Christmas closure period (excluding Christmas Day and Boxing Day), for which time off in lieu will be given.
Requirement to wear uniform that will be provided.
To undertake first aid training when required (training will be provided), for which an allowance will be paid once qualified.
Employee benefits
We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone.
At Crawley Borough Council, you will have access to a structured programme of learning from day one, designed to help you succeed in your role and grow your career.
Our way of working
Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.
Safer recruitment
Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.
How to apply
Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.
For an informal conversation or further information regarding the role, email angela.stanley@crawley.gov.uk, Senior Receptionist.
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Salary range
- £29,282 - £31,904 per year