Receptionist

We are recruiting a Receptionist at Caerphilly County Borough Council.

Working hours: 1 x 15.5 hours per week / 1 x 26.5 hours per week
Contract Type: 2 x Part Time, Fixed Term for 1 year
Location: Risca Leisure Centre

Team: Sport and Leisure Services

This position offers an excellent opportunity to become part of our team and provide support across the organization.

We pay an attractive salary of £10,717 - £10,887 (15.5 hours) / £18,322 - £18,613 (26.5 hours) and offer access to training and development opportunities.

Receptionists provide front-line customer service, managing enquiries, bookings, and access control. They ensure a professional welcome, maintain safeguarding standards, and support smooth facility operations.

The role includes handling phone calls, processing payments, updating records, and assisting with general administration. Receptionists work closely with operational teams to support service delivery and respond to customer needs. Strong communication, attention to detail, and reliability are essential.

The post requires flexible working across daytime, evening, and weekend shifts to meet service demands. These hours will be worked on a rotating basis, if you require further information on the available hours, please contact the recruiting manager using the details provided below.

For the role, we ask that you have:

• 5 GCSEs Grade A*-C or equivalent level of qualifications on the Credit and Qualifications Framework or relevant Level 2 qualification. For example, NVQ2 Customer Service
• The ability to operate a cash handling and recording system.
• Proven experience of a direct customer focused service.

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We have excellent benefits including the Local Government Pension Scheme, agile working patterns and staff discount schemes.

To view the Job Description and Person Specification please select the relevant attachment from the attachments list

After reading the Job Description and Person Specification, if you would like to have an informal discussion about the role, please contact Mark Jones on 01633 600940 or email jonesm15@caerphilly.gov.uk / Iestyn Booth on 01633 600940 or email boothi@caerphilly.gov.uk.

Applications may be submitted in Welsh. Any application submitted in Welsh will not be treated less favourably than an application submitted in English.

We are legally required to ask you to provide evidence of your right to work in the UK. Successful applicants are required to provide appropriate documentation such as a birth certificate, passport or work permit in accordance with the Immigration, Asylum and Nationality Act 2006.

If you have any difficulty applying online, please contact webrecruitment@caerphilly.gov.uk for further information.