Quality Assurance Manager - FTC 12 Months

Are you a passionate and experienced leader ready to shape and strengthen practice across children’s services? If you have a sharp eye for quality, the confidence to challenge, and a drive to improve outcomes for children and families — this could be your next move.

We’re looking for an experienced Interim Quality Assurance Manager to join our dynamic Practice Hub, where quality, learning, and impact sit at the heart of everything we do. This is a high-impact opportunity to influence practice across the Trust and help ensure consistently strong outcomes for children and young people.
Our Quality Assurance systems are well-established, respected, and continuously evolving. Through our Practice Hub, we deliver a robust programme of:

• Practice evaluations
• Trust Leadership Team (TLT) audits
• Intelligence-led thematic and diagnostic audits
• Service-level audits

These are strengthened by meaningful feedback from children, families, and partners — giving us a rich, real-time picture of practice and driving continuous improvement.

In this role, you will:

• Lead and contribute to systematic auditing and quality assurance activity
• Conduct and moderate practice evaluations and dip sampling
• Ensure actions from audits are followed through and closed in a timely way
• Support social workers with targeted casework improvement (including Ofsted readiness)
• Deliver bespoke evaluations and provide clear, concise reporting
• Translate complex QA findings into meaningful insights and improvement actions
• Facilitate learning and improvement activity aligned to our practice model
• Promote a culture of reflection, accountability, and continuous improvement

You’ll play a key role in ensuring our services remain child-focused, evidence-informed, and consistently improving.

About You:

You’re an experienced and confident leader who understands what great practice looks like — and knows how to get there.

You will bring:

• Significant experience in children’s social care, including quality assurance and practice improvement
• Demonstratable experience managing a team of Social Workers
• A clear vision of ‘good’ and ‘outstanding’ practice, with the ability to challenge and support others to achieve it
• Strong analytical skills with the ability to interpret and communicate QA findings clearly and concisely
• Confidence to provide and receive constructive professional challenge
• A collaborative approach, building respectful and effective relationships across services
• Experience completing audits and translating findings into tangible improvements
• A commitment to child-centred, trauma-informed, relationship-based practice
• The ability to embed and drive forward Quality Assurance and Practice Evaluation Frameworks
• A track record of ensuring learning from audits and reviews is embedded into practice

Most importantly, you will be deeply committed to securing the best outcomes for Birmingham’s children and young people, helping to strengthen practice and make a lasting difference.

Our Benefits

• A generous annual leave package of 30 days annual leave, plus bank holidays, rising to 33 days after 5 years of service and 35 days after 10 years of service.
• Salary Sacrifice Car Scheme which gives you the chance to drive a brand-new car for an affordable fixed monthly amount as part of a salary sacrifice initiative. With no deposits or credit checks required a range of all-inclusive driving packages
• Free on-site parking at our offices on One Avenue Road (Aston) and Lifford House (Stirchley). We also provide onsite electric car charging ports which are free to use!
• Full access to our amazing internal employee benefits scheme including, Occupational Health services, Rewards Schemes, Benefits discounts (including the Blue Light Card), Health & Fitness and Personal Wellbeing support and much more!
• You will receive a generous local government career average pension scheme in line with the Local Government Pension Scheme.

If you’re a passionate, experienced childcare professional ready to help shape young lives while driving high standards of care, we’d love to hear from you!

Onboarding Process: Please note as part of our onboarding process, the successful candidate will be required undergo a series of background checks with Experian Including Experian DBS, Right to Work, and Digital ID verification. These are essential pre-employment requirements.

Benefits

Help us to change children and young people’s lives!

At Birmingham Children’s Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.

Why Join Us?

• Impactful Work - be part of a team that makes a real difference in the lives of the city’s most vulnerable children.
• Supportive Environment - enjoy a supportive and collaborative work culture where your contributions are valued.
• Career Development - benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.
• Generous Benefits - take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.

Our Values

We approach our work with care and compassion, actively listening to the needs of the children and young people we serve. We involve them in the decisions that affect their lives, ensuring their voices are heard and respected.

We are committed to using our resources wisely, ensuring that every penny is spent where it counts the most. We foster collaboration among schools, health professionals, and the police, working together to create a supportive network for our young people.

We believe that when we work as one cohesive team, the children and young people of Birmingham are more likely to thrive. Our unified approach ensures that we provide the best possible support and opportunities for their growth and development.

Join us and together, we can create a brighter future for all.

Safeguarding

At Birmingham Children’s Trust, we are committed to safeguarding and promoting the welfare of children and young people.

Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people.

The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people.

We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence.