Quality Assurance Audit Review Officer

• Guidance_Notes_Completing_an_Application_Form_Oct_2024
• Sefton_Council_Recruitment_Pack_Final_-_QA

Please apply online via the link provided.

Please note, we do not accept CV’s (unless specified on the advert).

Please fully complete the online application form.

About the Role

You will:

• Lead and deliver thematic audits, case file reviews and learning frameworks
• Provide high-quality written and verbal reports with evidence-based recommendations
• Drive improvements based on data, customer feedback, complaints and legislative change
• Facilitate and conduct s.202 reviews under the Housing Act 1996
• Oversee complaints, elected member enquiries and customer feedback processes
• Work closely with managers, legal teams and partners across the sector
• Champion innovative practice, continuous learning and professional standards
• Support strategic planning, quality assurance systems and risk management

This role requires a confident communicator, an analytical thinker and someone who enjoys both autonomy and collaboration. It is ideal for someone who thrives on complexity, problem-solving and driving real service improvement.

About You

We’re looking for someone who brings:

Essential experience & knowledge

• Strong background in quality assurance, audit or performance management (public sector preferred)
• Experience in statutory homelessness services, housing advice or related legal frameworks
• Ability to interpret and apply the Housing Act 1996 (Part 7) and the Homelessness Code of Guidance
• Experience of working in multi-agency environments
• Strong analytical, report-writing and presentation skills
• Ability to manage complex caseloads and meet statutory deadlines

Skills & Behaviours

• Innovative, solution-focused and able to influence change
• Skilled at building trust, collaboration and effective partnerships
• High personal integrity and commitment to equality and diversity

Qualifications

• A relevant degree or qualification or significant experience in homelessness, housing law, QA or audit roles.

Why Join Us?

Working at Sefton Council means contributing to services that directly improve people’s lives. You’ll be part of a passionate, supportive team committed to delivering high standards and innovative, person-centred solutions.

The closing date for this vacancy is Thursday the 11th June 2026 (or earlier in the event of high volume of applications being received).
Provisional interview dates are the week commencing the 20th June, to be confirmed.