Property Licensing Support Officer

Permanent – Full Time

Location: Lynton House, IG1 1NY

Redbridge is an ambitious, diverse and exciting east-London borough. What we do is driven by changing our relationship with local people to support our vision. As a result, we've developed innovative ways to build our communities and transform our Council.

We're one of the fastest growing parts of the country and the third most diverse London borough. Our communities are attracted by a mixture of excellent schools, relatively affordable housing, high-quality open space and rapid transport connections into the heart of the city.

The Private Sector Housing Team is committed to regulating privately rented homes and driving up standards within Redbridge. We are seeking a motivated and enthusiastic employee to join our Property Licensing Support Team and help us achieve successful outcomes in a fast-paced environment.

Join us in supporting safe and compliant housing across our borough!

Are you passionate about improving housing standards and providing excellent customer service? Do you thrive in a role where attention to detail and collaboration make a real difference? If so, we have an exciting opportunity for you!

We are seeking a proactive and organised Property Licensing Support Officer to deliver high-quality support within our Property Licensing Team. This role is essential in ensuring landlords and tenants receive accurate advice, and that our licensing processes run smoothly and efficiently.

Key Responsibilities

• Respond to enquiries from landlords and tenants regarding property licensing
• Maintain accurate records and update case management systems promptly
• Support enforcement activities through effective data management
• Liaise with internal teams to ensure smooth service delivery
• Apply knowledge of housing hazards and offer practical advice to tenants
• Ensure compliance with the Housing Health and Rating Scheme (HHSRS)

What We’re Looking For

• Strong customer service and communication skills
• Knowledge of housing hazards and HHSRS principles
• Ability to work accurately and manage data effectively
• Proficiency in IT systems, including case management databases and Microsoft applications
• Ability to learn new systems quickly and adapt to changing processes
• Excellent auditing and record-keeping skills
• Ability to follow instructions and work to tight deadlines in a fast-paced environment
• Organised, detail-oriented, and proactive in problem-solving

Why Join Us?

• Make a real impact on housing standards and community wellbeing
• Work in a collaborative and supportive environment
• Be part of a team committed to improving housing compliance and safety
• Hybrid working

Interviews to be held in person at Lynton House, Ilford - January 2026

To apply for this post please visit www.redbridge.gov.uk/jobs or copy the following link into your browser:

https://ce0320li.webitrent.com/ce0320li_webrecruitment/wrd/run/ETREC107…

All short-listed applicants will need to demonstrate proof of right to work in the UK.

We are committed to employment practices that promote diversity and inclusion in employment and welcome applications from qualified applicants regardless of age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, colour, race, religion, or belief.