Project Support Officer - Liquidlogic Implementation

Are you a dynamic, self-motivated individual with the ability to work creatively and accurately under pressure while sticking to tight deadlines? Do you have a passion for technical innovation while delivering work to the highest standards? Are you devoted to continuous improvement, delivering benefits for organisations and their customers? We may just have your ideal role!

We're about to embark on replacing our social care case management system affecting almost 3,000 employees. It is a substantial project and will require significant engagement from services across the county. We're looking for Support Officers to join our motivated, forward-thinking project team.

This post is fixed term until 30th April 2027

You will support the delivery of our new system (Liquidlogic) either by assisting in the co-ordination of training, guidance and communications or by providing direct user support via our helpdesk.

Some of the tasks you might undertake as part of the role:

• Support the Business Readiness Workstream Leads with the creation and distribution of project communications to system users including staff, health and education partners and members of the public.
• Assist the Business Readiness Workstream Leads to develop, configure and roll-out a new eLearning system and monitor usage.
• Co-ordinate meetings, workshops and events including room bookings, attendance and related correspondence.
• Develop clear and professional guidance documentation to support users and change champions adapt to the new ways of working.
• Provide reliable and consistent support to users on-site or via the helpdesk, e.g.
  • 
    
    • answering routine telephone and email requests
    • investigating and resolving issues
    • signposting users to available guidance
    • maintaining accurate call records.
    • escalating issues where appropriate
• Complete tasks assigned from the project plan by the workstream leads accurately and within required timescales.

You'll have:

• Excellent communication skills because you’ll interact with lots of people across the organisation and external partners and contractors
• Credible experience of quickly building effective working relationships with a variety of stakeholders
• Good planning and organisation skills as you’ll be working to tight deadlines
• Ability to analyse technical functionality and translate it into easy-to-understand guidance
• An eye for detail with ability to identify issues and solutions quickly
• A flexible approach to work as sometimes things can change, and so you’ll need to be able to prioritise work and sometimes change focus quickly
• Full knowledge of Microsoft Office 365 and the ability to utilise the main applications

Don’t feel you meet all the requirements? We value transferable skills, experiences, and qualifications so consider applying anyway or for an informal chat about the role we'd love to hear from you. If you'd like a discussion about the role, please contact Claire Duffy (claire.duffy@staffordshire.gov.uk) or or Pete Cannop (peter.cannop@staffordshire.gov.uk).

We're happy to talk flexible working and we'll consider applications on a full or part time basis.

Please note: Please note the job title on the job description is ‘Care Systems Support Officer, whereas the job is advertised with the job title of a ‘Project Support Officer (Liquidlogic Implementation)’ to ensure we reach the widest pool of candidates.

Interviews will be held week commencing 6th July 2026

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role. Please note: The minimum essential criteria in the ideal candidate section detailed above will be used if you are applying under one of our Interview Guarantee Schemes, detailed below.

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.