Project Support Officer - Health Access for Refugees Programme

Coventry City Council’s Migration Team supports newly arrived communities to build settled, independent lives in the city. Our work focuses on practical integration pathways, including employment, skills, education, English language support and access to local services, helping refugees, people seeking asylum and other migrant communities contribute to Coventry’s economic, civic and social life.

Join us in making Coventry a place people choose to live, learn, and work.

We value diverse perspectives and experiences and are striving to create an inclusive workplace culture that is accepting of all and free from discrimination and bias.

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

The Health Access for Refugees Programme (HARP) supports refugees, asylum seekers and vulnerable migrant communities in Coventry in accessing healthcare and improving their wellbeing. Through trusted community relationships, partnership working and neighbourhood health initiatives, HARP reduces health inequalities, improves health literacy and helps reduce pressure on NHS services.

As a HARP Project Support Officer, you will support the delivery of the Health Access for Refugees Programme, working alongside the Project Manager, Community Connectors, NHS partners, voluntary organisations and community groups.

Key Responsibilities:

• Supporting the HARP Project Manager in delivering programme priorities and objectives.
• Building and maintaining positive relationships with community groups, health professionals, and partner organisations.
• Providing administrative support including meeting coordination, record keeping, monitoring information, reporting, and project documentation.
• Supporting Community Connectors in delivering outreach activities and local projects.
• Attending community events, outreach sessions, and partnership meetings to gain insight into emerging needs and opportunities.
• Assisting in the preparation of presentations, reports, briefings, and operational documents.
• Supporting networks that enable partners to share information, learning, and best practice.
• Collaborating with Council services, NHS partners, voluntary sector organisations, and community groups to strengthen community resilience and improve health outcomes.

This is an exciting opportunity to make a real difference to the lives of refugees, asylum seekers and newly arrived communities across Coventry.

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We are seeking an enthusiastic and organised individual who understands the importance of trusted relationships and community engagement.

You will be comfortable working with a wide range of stakeholders, including community members, voluntary organisations, healthcare professionals and senior managers. Most importantly, you will be passionate about supporting refugees, asylum seekers and newly arrived communities to overcome barriers and improve access to healthcare.

Essential Behaviours:

Inclusive and Collaborative

• Builds trust with diverse communities.
• Develops productive partnerships and works effectively with others.

Confident Communicator

• Communicates clearly and professionally with a wide range of audiences.
• Able to present information and complex issues in an accessible way.

Solution-Focused

• Uses evidence, insight and creativity to identify opportunities and address challenges.

Essential Skills, Knowledge and Experience:

• Strong administrative and organisational skills.
• Experience of working in partnership with organisations to achieve shared outcomes.
• Experience of engaging with diverse communities, including vulnerable or underserved groups.
• Understanding of community engagement
• Ability to manage competing priorities and work effectively as part of a team.
• Good written and verbal communication skills.
• Takes a proactive and practical approach to problem solving

If you need help or support completing your application, please visit our accessibility page to learn how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process, please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.

We recognise that you might use AI tools to help with your application. While these tools can be useful, please make sure that all information you provide about your experience, skills, and qualifications is accurate. What matters most to us is hearing about your experience and the achievements that truly reflect who you are!

Interview date: 29th September 2026

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies