Project Support Officer (Emergency Services Unit)

The Emergency Services Unit is the security arm of Coventry City Council. The Service operates 24/7 365 days a year. Our services include responding to Fire, Intruder, and Panic Alarms. The team also provides security services such as patrolling, guarding, and keyholding services to our Schools and other Council departments. We also support the Council's response to emergencies in the City.

The Services monitors a telecare service that involves monitoring the safety of vulnerable residents in the City from their homes. The service is also responsible for monitoring the Public Surveillance CCTV system in the City Centre and various CCTV systems operating in Coventry.

Partnership working is a big part of our service. We work with colleagues with West Midlands Police, the Local Business Improvement District, Fire, and ambulance service to keep our city safe.

The service offers a really interesting role, in which no two days are the same. If this sounds interesting to you we would love to hear from you.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

The Project Support Officer in the Emergency Services Unit provides practical support to the planning, coordination and delivery of projects across services including CCTV, telecare and alarm monitoring.

Working closely with managers and operational teams, the postholder will organise project activity, track progress, monitor performance and ensure key tasks are delivered on time. The role includes supporting the financial management of projects, such as monitoring budgets, tracking expenditure, maintaining financial records and reporting on variances to support effective decision-making.

The postholder will collate data, maintain project documentation, support stakeholder engagement and contribute to reporting to ensure clear oversight of delivery. In addition, the role supports the development and maintenance of Quality Management Systems, including ISO 9001 and industry-specific standards relevant to CCTV and security operations, helping to ensure compliance, consistency and continuous improvement across the service.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Job Holder will also be required to obtain clearance through BS7858 vetting.

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

We are looking for a proactive and organised individual who can support the delivery of a varied programme of work across the Emergency Services Unit. You will be someone who is confident working across multiple projects and able to balance competing priorities in a fast‑paced operational environment.

You will have:

• Experience of supporting projects or service improvements, including planning, tracking progress and maintaining documentation
• Strong organisational skills with the ability to manage workloads, prioritise tasks and meet deadlines
• Good analytical skills, with experience of collecting, interpreting and reporting data to support decision‑making
• Experience of supporting budget monitoring or financial administration, including tracking expenditure and maintaining accurate records
• An understanding of quality management approaches, with the ability to support systems such as ISO 9001 or industry standards relevant to CCTV and security services
• Strong ICT skills, including experience using Microsoft Office applications such as Excel and Word to manage information and produce reports [

We are particularly looking for someone who:

• Has an interest in technology and innovation, with the ability to support the development and implementation of new systems and digital solutions across services such as CCTV and telecare
• Has an understanding of, or interest in, telecare services, with a commitment to supporting systems that help vulnerable residents live safely and independently
• Is comfortable working in an environment where services are evolving, and can contribute ideas to improve processes, efficiency and customer outcomes
• Takes a structured and methodical approach to their work
• Is confident working both independently and as part of a team
• Has a positive, can‑do attitude and a willingness to support continuous improvement
• Communicates effectively and builds positive working relationships with colleagues and partners
• Has a genuine interest in supporting services that contribute to public safety and community wellbeing

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Need help completing your application form? The Job Shop can support you. You can email them at jobshopemploymentsupport@coventry.gov.uk or visit the Job Shop in person, please see their webpage for more information. For all other queries, contact Resourcing@coventry.gov.uk.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date(s): 19th June 2026.

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies