Project Support Officer

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

Customer Services is one of the largest departments in Coventry City Council and are the front face of the organisation. We are usually the first port of call for customer enquiries across the council. Our fast-paced telephone teams deal with thousands of calls and emails a week, we have a dynamic Customer Service Centre with around 2500 visitors a week approaching us for a wide range of enquiries from paying their council tax to seeking help to access services and dedicated support teams who process bookings, timesheets and general administration work for the whole organisation.

You may be based in one of several locations, we have a Customer Service Centre right in the heart of the city; Friargate – a large purpose built office by the train station along with several reception points across the city.

Joining Customer Services is a really good stepping stone into a long term career with the Council, depending on the role you are offered you will learn about other parts of the organisation

We want every single customer to have a positive experience when approaching the council and would welcome you being part of the team.

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

Project Support Officer - Cov Connects Programme - Fixed term for 12 months

Start Your Career in Change, Improvement and Transformation

Are you curious, organised, eager to learn and passionate about making a difference?

This is an exciting opportunity to join the Cov Connects Programme, supporting a portfolio of transformation projects within Resident Services at Coventry City Council.

We're looking for a Project Support Officer who wants to develop their skills, gain valuable experience and play a key role in delivering projects that improve services, support communities and create better outcomes for residents.

• No formal project management experience? No problem.

We're more interested in your potential, enthusiasm, skills and willingness to learn than previous experience in a project role. If you're someone who enjoys solving problems, working with people and making things happen, we'd love to hear from you.

What You'll Be Doing

Working alongside experienced transformation professionals, you'll support a variety of projects and improvement initiatives across Resident Services.

Your responsibilities will include:

• Supporting the planning and coordination of project activities
• Helping projects progress efficiently and meet key milestones
• Undertaking research and analysis to support decision-making
• Using information and data to identify insights and opportunities
• Assisting with the preparation of project plans, reports and presentations
• Working with colleagues across different teams and services to support delivery
• Contributing ideas and finding practical solutions to challenges
• Learning valuable project, change and improvement skills along the way

No two days will be the same, making this a fantastic opportunity to gain broad experience across a range of transformational projects.

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

We're seeking someone who is motivated, positive and keen to develop their career.

You might be an existing council employee looking for your next challenge, an administrator wanting to broaden your experience, or someone with transferable skills who is interested in change and service improvement.

You'll bring:

• Strong organisational skills and an ability to manage multiple tasks
• Good communication and interpersonal skills
• Confidence building relationships with colleagues across different services
• An ability to research, analyse information and draw conclusions
• A collaborative approach and willingness to work as part of a team
• Attention to detail and a proactive mindset
• Curiosity, enthusiasm and a desire to learn new skills

Most importantly, you'll be excited by the opportunity to contribute to meaningful improvements that positively impact residents and communities.

Take your first step into transformation and help make a difference through the Cov Connects Programme.

We would welcome applicants from all groups in our city, especially from people from the global majority as this is underrepresented in our team. The closing date is midnight on the Sunday 27th September 2026, we’ll shortlist from there and if you are successful, we’ll invite you to meet with us for an assessment week commencing Monday 12th October 2026 and will consist of a competency based interview and a presentation.

If it would be helpful to talk things through in a bit more detail call Joe on 024 7697 1385 during office hours for an informal conversation.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Need help completing your application form? The Job Shop can support you. You can email them at jobshopemploymentsupport@coventry.gov.uk or visit the Job Shop in person, please see their webpage for more information. For all other queries, contact Resourcing@coventry.gov.uk.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document labelled 'Coventry City Council Application Process'.

We recognise that you might use AI tools to help with your application. While these tools can be useful, please make sure that all information you provide about your experience, skills, and qualifications is accurate. What matters most to us is hearing about your experience and the achievements that truly reflect you!

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies