Project Manager Damp & Mould

Job Description

Organisation: London Borough of Waltham Forest

Salary: PO8 £59,511-£62,760

Contract Type: Permanent

Working hours per week: 36

Application Deadline: 03/10/2025

Proposed Interview Date(s): TBC

Reference: 1870

About Us:

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.

We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.

London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.

About the role:

Working style: Hybrid, working 3-4 days on-site, 1 day work from home.

This pivotal role is responsible for the strategic oversight and operational management of Damp & Mould cases across the London Borough of Waltham Forest’s housing portfolio. You will lead a dedicated team of surveyors and a Business Support Officer, ensuring that all reported cases are responded to promptly, with comprehensive inspections and Housing Health and Safety Rating System (HHSRS) assessments carried out to the highest standard. Your leadership will be instrumental in ensuring that key performance targets and service-level agreements are consistently achieved.

A critical element of the role is the management and resolution of Damp & Mould issues, working collaboratively with the Repairs Partnering team to ensure that all interventions are effective, timely, and delivered in accordance with Council standards. You will be expected to uphold high levels of quality, compliance, and cost-efficiency across all relevant repair contracts, working closely with contractors, consultants, and internal stakeholders.

In addition, you will be responsible for maintaining accurate and detailed digital records, generating regular reports on performance, case resolution, and risk, and ensuring that all relevant information is correctly entered and updated in the Council’s asset management database. This supports wider asset intelligence, regulatory reporting, and long-term investment planning.

The role places a strong emphasis on resident engagement and satisfaction, requiring a resident-focused and empathetic approach. You will work in close partnership with the Building Safety Operations and Compliance teams to ensure that all homes are not only free from damp and mould, but also safe, habitable, and compliant with all relevant housing, environmental health, and building safety regulations.

This is a key leadership role for someone who can combine technical knowledge, team management, and a strong commitment to customer service and compliance in a housing context.

>> Click here to download the Role Profile <<

Key Responsibilities:

• Lead the Damp & Mould team, overseeing project design, cost estimation, delivery, expenditure, and sign-off as needed.
• Engage closely with residents to document their concerns regarding home conditions.
• Collaborate with housing and legal teams on potential disputes and disrepair claims.
• Conduct inspections and audits of contractors, specifically on Damp & Mould, reviewing completed work, verifying invoices, and resolving issues.
• Prepare management reports on deficiencies, certifying snagging rectification when necessary.
• Work closely with the Repairs Partnering team to ensure all work complies with relevant legislation, safety, quality, and productivity standards.
• Support additional surveying functions within Housing Assets as needed.
• Conduct consultations, identify and resolve issues, and escalate complex matters as required.
• Process and analyze complex data, maintaining accurate records and documentation.
• Address customer practices and mitigate risks, escalating concerns to the line manager.
• Collate process and analyse complex information. Ensure all required records and information are maintained correctly.
• Challenge customers’ practice and minimise risk, referring concerns to line manager.

Qualifications and Requirements:

• Experience of administering building contracts.
• Experience of administering partnering contracts.
• Experience of building surveying in residential environment
• Experience of Stock Condition Surveys
• Experience of HHSRS assessments
• Experience of liaising with residents
• Knowledge of Asbestos Regulations.
• Housing legislation and regulations with particular reference to repairs, maintenance
• Project Management Skills
• Applying Health & Safety, Customer Care and Communications policies appropriately
• IT literate, particularly with Microsoft Office, Word, Excel.
• Good report writing skills
• Relevant Building qualification, NVQ, ONC, Degree or equivalent or vocational qualification in relevant subject or area
• Evidence of Continuous Professional Development

The below terms and conditions apply to this role:

• Satisfactory employment references and CIFAS identity checks;
• Satisfactory declaration of interest;
• Satisfactory DBS check;
• Suitable driver’s license - desirable

As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.

How to Apply:

Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Equal Opportunity Employer:

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.

To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.

For more information on the benefits of working for the Council, please visit https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us.

Contact Information:

If you have any questions about this vacancy or the application process, please contact Sharon-Leigh Gordon, AD Housing Repairs and Planned Works Sharon-Leigh.Gordon@walthamforest.gov.uk

If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at recruitment@walthamforest.gov.uk.

The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method.

Click here for further information on the Human Resources recruitment privacy notice.