Programme and Performance Manager (Housing and Land)

Greater London Authority

London Borough of Camden, London, UK

Hybrid

Expires: Expiring in less than 3 weeks

Policy

Full time

Housing and Land

The Housing and Land directorate is responsible for the Mayor’s plans to deliver new and improved homes and strong communities. Working closely with boroughs and partners, we manage the Mayor’s housing investment programmes and land and property assets to support the building of affordable homes, job creation and regeneration.

About the team

The Operational Policy and Performance Team is part of the Investment and Operations Unit in the Housing and Land directorate, led by Dan Maton as Assistant Director Investment and Operations.

Operational Policy and Performance works across the full breadth of Housing and Land’s work. It is a truly collaborative, multi-disciplinary team working with our delivery teams, programmes teams and policy team to support and enable everyone in the directorate to deliver effectively, consistently and within our GLA governance procedures.

The performance element of the team where this role sits, consists of a Senior Programme Co-ordinator, Portfolio and Governance Manager and a Programme and Performance Manager (this role).

About the role

The role of Programme and Performance Manager will involve working with our delivery teams, programmes teams and policy team to support and enable everyone in the directorate to deliver effectively, consistently, and within GLA governance procedures. We are looking for someone with the ability to work across multiple programmes and portfolios, leading and co-ordinating the delivery of effective communications and programme management. The role requires a can-do attitude providing leadership across a range of functions in the directorate. This role involves working with multiple stakeholders both within Housing and Land, and across the wider GLA.

Key Areas of Responsibility include:

Undertake key programme management activities on behalf of the directorate, ensuring appropriate governance procedures are implemented to support effective programme delivery and decision making.
Drive a culture of best practice and continuous improvement, ensuring robust programme management processes are implemented, and reviewing and evaluating as appropriate.
Provide guidance and support to colleagues and delivery teams across the directorate in relation to governance, programme, and performance management.
Lead on the co-ordination and implementation of the decisions pipeline and processes on behalf of Housing and Land.
Provide programme management support to the directorate’s EDI programme, working with colleagues to monitor progress against actions and KPIs.
Lead on the management and oversight of a range directorate-wide initiatives.
Support the monitoring of programme and portfolio-level risks and issues, ensuring robust risk management approaches are in place.
Support with directorate management and monitoring of expenditure against programme and project budgets.
Co-ordinate and analyse large volumes of programme data, using tools such as MS Excel, Power BI and Asana as required.

What your day will look like

No two days are the same, but will likely include:

Co-ordinating information and analysis to enable effective programme management on multiple programmes and portfolios.
Driving effective programme and performance management across the directorate by enabling effective collaboration and integration across multiple teams and units.
Driving delivery and providing assurance to increase performance by tracking programme progress against targets, budgets, milestones, and KPIs.
Providing ad-hoc support to project leads and other stakeholders with regards to programme and performance related queries.
Tracking financial performance against budgets.
Ongoing implementation and running of directorate wide initiatives and processes including governance and decision-making processes.

Skills, knowledge and experience

To be considered for the role you must meet the following essential criteria:

Experience of working with large investment programmes or similar, with evidence of using strategic and analytical skills to support project, programme and portfolio delivery, including using performance management frameworks to implement and monitor successful delivery.
Proficient in the use of IT systems including advanced experience of using tools such as MS Excel, Power BI, Asana or other equivalent data analysis and project management tools.
Thorough knowledge of project, programme and portfolio management techniques, including financial analysis, risk management and evaluation.
Problem Solving (GLA behavioural competency level 3)
Communicating and Influencing (GLA behavioural competency level 2)
Research and Analysis (GLA behavioural competency level 2)

Behavioural competencies

Problem Solving

… is analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions.

Why is it important?

The GLA has a strong reputation as a hub for London-related research. Quality information and insight will help us develop and substantiate robust policy and decisions, which will lead to tangible benefits for Londoners.

Level 3 indicators of effective performance

Clarifies ambiguous problems, questioning assumptions to reach a fuller understanding
Actively challenges the status quo to find new ways of doing things, looking for good practice
Seeks and incorporates diverse perspectives to help produce workable strategies to address complex issues
Initiates consultation on opportunities to improve work processes
Supports the organisation to implement innovative suggestions

Research and Analysis

… is gathering intelligence (information, opinion and data) from varied sources, making sense of it, testing its validity and drawing conclusions that can lead to practical benefits.

Why is it important?

Level 2 indicators of effective performance.

Proactively seeks new information sources to progress research agendas and address gaps in knowledge
Grasps limitations of or assumptions behind data sources, disregarding those that lack quality
Analyses and integrates qualitative and quantitative data to find new insights
Translates research outcomes into concise, meaningful reports
Identifies relevant and practical research questions for the future

Planning and Organising

… is thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard.

Why is it important?

Success is measured by results. We will be judged by our ability to turn ideas and opportunities into concrete actions, working in partnership with others to deliver clear outcomes for Londoners in priority areas.

Level 3 indicators of effective performance

Monitors allocation of resources, anticipating changing requirements that may impact work delivery
Ensures evaluation processes are in place to measure project benefits
Gains buy-in and commitment to project delivery from diverse stakeholders
Implements quality measures to ensure directorate output is of a high standard
Translates political vision into action plans and deliverables

Communicating and Influencing

… is presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us.

Why is it important?

So that we can effectively engage our diverse audience – colleagues, external partners and Londoners – and ensure they understand, respond to what we do and help us to deliver.

Level 2 indicators of effective performance.

Communicates openly and inclusively with internal and external stakeholders
Clearly articulates the key points of an argument, in both verbal and written communication
Persuades others, using evidence-based knowledge, modifying approach to deliver message effectively
Challenges the views of others in an open and constructive way
Presents a credible and positive image both internally and externally

The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA Competency Framework

How to apply

If you would like to apply for the role you will need to submit the following:

Up to date CV
Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert.

Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the ‘CV and Cover Letters’ section’ of the form, ensuring you address the technical requirements and competencies in your Personal Statement.

Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., “CV – applicant name - 012345)

As part of GLA’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination.

If you have questions about the role

If you wish to talk to someone about the role, the hiring manager Catherine Thompson would be happy to speak to you. Please contact them at: CATHERINE.THOMPSON@LONDON.GOV.UK

If you have any questions about the recruitment process, contact the glaopdcrecruitment@tfl.gov.uk who support the GLA with recruitment.

Assessment process

Once you have submitted an application, your details will be reviewed by a panel.

If shortlisted you’ll be invited to an interview and assessment.

The interview and assessment date are w/c 6/7/26 (may be subject to change)..

Equality, diversity and inclusion

London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.

We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share.

Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required.

Benefits

GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.

In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.

Additional Information

Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration.

Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening.

More Support

If you have a disability which makes submitting an online application form difficult, please contact resourcingteam@london.gov.uk.