Professional Support Service - Team Leader, Quality Assurance

Join us at Coventry City Council on our remarkable journey to shape a brighter future for the city's children, young people and families! As an 'Oustanding' Local Authority, we strive for excellence and place children and young people at the heart of our practice. We're seeking individuals who are enthusiastic, flexible, and eager to develop their skills.

In our Professional Support Service, you'll play a vital role, supporting Children’s Services on an administrative basis, you'll contribute significantly to Children’s Services, ensuring positive outcomes for vulnerable children and families. Join our passionate and dedicated team, and together, let's make a meaningful impact on the lives of Coventry's children!

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

This post provides leadership and focused support to key areas of Children's Services, namely LADO and Child Protection. The post holder must have detailed knowledge of the Children's Information Management system. Dealing with enquiries through various mediums to ensure resolution or forwarding to the relevant person(s) for action. You will be responsible for the daily management of the Front Office Team. You will oversee the administrative/clerical work and ensure that quality standards are introduced and maintained. You will be responsible for the day-to-day management for the team.

You will be required to be proficient in designing Excel analyses for performance monitoring and completing subsequent data for analysis outcomes every month. You will need experience in managing a team, undertaking supervision and completing annual Personal Development Reviews. The role will involve diary management of conferences, allocating workloads to the team; preferably, knowledge of basic report writing and knowledge of AI would be advantageous. You will work alongside the Professional Support Manager on a daily basis.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

We are looking for someone who is:

• Flexible and approachable
• Able to work individually and as part of a team
• Good attention to detail
• Strong management experience would be preferable
• Proficient in MS packages especially EXCEL (including formulas)
• Approachable
• Adaptable
• Flexible
• Sympathetic/Empathetic
• Able to multitask

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

The interview process will be in 2 parts: an assessment, and if shortlisted, you will be invited to a panel interview. Dates: 21 and 28 September.

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies