Private Sector Housing (PSH) Service Support Officer

Job introduction

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.

Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes . For details regarding the salary of a skilled worker visa please visit Home Office: https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list

This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.

Job Title: Private Sector Housing (PSH) Service Support Officer

A bit about us:

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

The Role:

The role of Housing Service Support Officer will provide vital administrative and customer service support across the Housing Directorate, ensuring the smooth operation of services such as Private Sector Housing, Housing Solutions, and Our Liverpool

Delivery of the Service Support Officer will be high-quality support functions will include managing service inboxes, triaging complaints and referrals, coordinating FOI responses, supporting enforcement actions, and maintaining accurate records and systems

In the role of Housing Service Support Officer, you will be responsible for handling a wide range of administrative tasks, from arranging meetings and travel to supporting recruitment processes and managing service escalations. You will also play a key part in ensuring compliance with financial procedures and health and safety standards

The role of Housing Service Support Officer is ideal for someone who thrives in a fast-paced environment, is highly organised, and has a strong commitment to customer service and continuous improvement.

Your demonstrable knowledge as a Support Officer business support professional—particularly in housing or customer service settings—will be essential. You should have experience using case management systems, handling referrals, and delivering excellent service to both internal and external stakeholders

The role of Service Support Officer requires excellent ICT skills, attention to detail, and the ability to work both independently and collaboratively. A commitment to equality, diversity, and inclusion, along with empathy and resilience when dealing with vulnerable individuals, is also essential

Our offer to you:

• At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days
• Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
• Part of the Local Government Pension Scheme – option to join the AVC Scheme
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee Assistance Programme
• Cycle to Work and Travel Pass Schemes
• Drive Time – a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave
• Discounted Gym Memberships
• Employee Volunteering Scheme
• Medicash

Next steps:
Closing date: Midnight Wednesday 6th August 2025
Shortlisting date: W/C Monday 11th August 2025
Interview date: W/C Monday 18th August 2025
Interview type: Face-to-Face Interview

We reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.

If you would like to talk to a member of the team about the role or have an informal discussion, please contact George Mills at george.mills@liverpool.gov.uk

Watch our recruitment video and see what life is like working at Liverpool City Council.

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk.

Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. Please ensure you complete your full profile, work and education history in Tribepad.