Premises Helpdesk Administrator

Job introduction

To operate, maintain and review the helpdesk administrative systems and assist the Premises Team to ensure all Council premises are maintained in accordance with the requirements of the Corporate Landlord process, to answer the phone, input reactive work requests on the CAFM system. To issue work requests to the appropriate premises officer, contact contractors or in house staff and issue work dockets, progress works, update CAFM system, close tasks when instructed and produce KPI reports as required.

Fixed term for: 6 months

This role is available as a secondment to internal applicants in line with our secondment policy. Before applying, please ensure you have read the Secondment policy to ensure you are eligible to apply. In accordance with the policy, please ensure you have the written approval of your line manager before applying. Evidence of this must be included with your application.

Interview date: To be confirmed

For an informal discussion, please contact Ashley Griffin, Premises & Building Services Support Helpdesk Manager, ashley.griffin@brighton-hove.gov.uk

About the role

We are currently looking for a highly organised, diligent, and friendly individual to join our well established and committed team. The role requires the post holder to effectively interact with a large number of colleagues and managers across the organisation in person, and by phone and email. You will play a pivotal role in sharing, filtering and updating information in this frontline role. Therefore, the need for excellent communication and administration skills are paramount to succeed in this role. Due to the large and diverse portfolio that the team is responsible for, the role brings plenty of variety and no two days are the same.

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

For more information about our values and the benefits of working at the council, visit Why work for us.

Please read our Apply for a job at the council pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.

As part of your application, you will need to upload your CV and a supporting statement. Your supporting statement is the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (CV guidance) and Supporting statement guidance as this gives important advice which will increase your chance of success in the shortlisting process.

Additional information

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

For more information about our values and the benefits of working at the council, visit Why work for us

Company information

Encouraging a diverse workforce

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).