Pensions Technical Expert

Job Description

We are seeking a knowledgeable and proactive Pensions Technical Expert to play a key role in supporting and developing the Council’s pension systems and processes. Acting as the subject matter expert for pensions technology, reporting and data management, you will help ensure that pension services are delivered efficiently, accurately and in line with legislative requirements.

This is an excellent opportunity for an experienced pensions professional who enjoys working with systems, analysing data, driving continuous improvement and supporting colleagues to deliver exceptional service.

What You'll Be Doing

In this varied and rewarding role, you will:

• Act as the technical lead for pension systems, including Altair and related applications.
• Manage, maintain and develop pension systems and databases to ensure they remain effective, reliable and fit for purpose.
• Lead and support system upgrades, enhancements, testing and user acceptance activities.
• Drive automation and continuous improvement initiatives to enhance service delivery and self-service functionality.
• Produce, analyse and validate key pension reports and management information.
• Lead on major annual and cyclical projects, including Annual Benefit Statements, pension increases and fund valuations.
• Ensure the accuracy, integrity and effective management of pension data.
• Work closely with HR, Payroll, IT colleagues, actuaries and external system providers to deliver seamless pension services.
• Provide training, coaching and ongoing support to Pension Administration colleagues.
• Contribute to the development of robust, efficient and customer-focused pension services.
• Provide support across the pensions and payroll reporting teams as required.

We are looking for someone who combines strong technical expertise with excellent communication and problem-solving skills. You will be confident working with complex pension data and systems while building effective relationships with a wide range of stakeholders.

You will bring:

• Strong knowledge of public sector pension schemes and pension legislation, ideally within the LGPS environment.
• Experience of pension administration systems and related ICT platforms.
• Advanced Microsoft Excel skills and strong reporting capability.
• Experience of HR and pension systems, databases and management information reporting.
• Excellent analytical skills with a high level of accuracy and attention to detail.
• Experience of identifying, investigating and resolving complex system and data issues.
• The ability to explain technical information clearly to both technical and non-technical audiences.
• Strong organisational skills with the ability to manage competing priorities effectively.
• Experience of working collaboratively with internal teams, external providers and stakeholders.
• Experience of training, mentoring or supporting colleagues.
• Resilience, adaptability and a commitment to delivering high-quality customer service.

For more information, please refer to the Role Profile/ Selection Criteria

About us

Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

Other information

Support for candidates visit:Harrow.gov.uk Our behavioural indicators roles below G11 and above G11 Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' Please click here to view Harrow Council's benefits

Important Note

To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement.

As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at resourcing@harrow.gov.uk

London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures.

Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible.

Harrow redeployees will be given priority consideration.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpn