Payments Officer

Job Title: Payments Officer Children 'Services and Adult Care Services
Starting Salary: £25,583 opportunity to progress to £28,142 per annum (pro rata for part time)
Hours: 1 x Full Time - 37 Hours & 1 x Part Time - 20 Hours per week
Location: Stevenage/Hybrid
Contract Type: Permanent
Directorate: Resources

About the team

Our Payments Team supports children, families, and wider Hertfordshire communities by ensuring accurate, timely, and efficient financial processing. Our vision is to deliver a reliable, person‑centred payments service that enables frontline teams to focus on achieving positive outcomes for residents. We aim to provide a high‑quality, transparent service that resolves payment issues quickly and helps maintain strong, trusted relationships with providers and service users.

We are advertising for one fulltime role in the Children’s Services Payment Team and one part-time role in the Adult Care Services Payment Team. These Payment Officer roles are responsible for processing invoices relating to Children’s Services (CS) and Adult Care Services (ACS), reconciling direct payments, processing payment request forms, handling queries, and supporting colleagues to ensure the smooth and effective delivery of payment processes. These teams work closely with a range of internal and external stakeholders, including CS & ACS Brokerage and Commissioning, Social Workers, Leaving Care PAs, Business Partner Finance teams, providers, and Hertfordshire residents. These relationships are essential to ensuring payments are processed accurately and that any queries are resolved efficiently.

About the role

Process payments accurately and on time, ensuring financial transactions are completed in line with agreed procedures and deadlines.

Investigate and resolve payment queries promptly, liaising with colleagues, providers, and internal teams where required.

Support the smooth day-to-day delivery of payment processes by assisting colleagues and contributing to efficient financial administration.

Work collaboratively with colleagues to resolve issues, share knowledge, and maintain continuity across the service.

Identify discrepancies, escalate issues where appropriate, and support the resolution of financial or process-related concerns.

About you

Essential

• AAT or equivalent or equivalent experience
• Demonstrable experience working in a fast‑paced administrative or financial processing environment.
• Confident communicator with the ability to handle queries professionally and build effective working relationships with colleagues, providers, and residents.
• Competent IT skills, including confident use of Microsoft Office applications (especially Excel) – there will be a short Excel Test at interview stage

Desirable

• Understanding of audit requirements, internal controls, or financial compliance frameworks.

It offers rewarding challenges through managing a varied workload, resolving complex queries, and balancing accuracy with competing deadlines. These roles provide valuable opportunities to develop knowledge of financial processes, systems, and service operations, while strengthening skills in problem-solving, communication, and process improvement. They also play a key role in identifying inefficiencies and supporting more effective ways of working, making it a strong foundation for future progression into senior operational or finance-focused roles. If you’re motivated by impactful work and want to be part of positive change, we’d love to hear from you. Please indicate which role you are applying for.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is Level 6. Please locate the job profile here:

Job profiles - Corporate services

To hear more about this opportunity please contactTanya Marks-Visser 01992 555059 for an informal discussion about the role.

Please indicate on your covering letter which position you are interested in.

Interview Date: 28th, 29th May 2026 & 4th and 5th June 2026

Benefits of working for us
How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Additional information

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.