Part-time Administrative Assistant - Emergency Duty Service (24 hours per week)
Please apply online via the link provided.
Please note, we do not accept CVs submitted without a fully completed online application form.
We have a great opportunity for an Administrative Assistant on a part-time, permanent basis for 24 hours per week.
About you…
You are an experienced and organised administrator who thrives in a busy and collaborative environment. You will bring a proactive and professional approach, strong attention to detail and the ability to prioritise effectively when managing multiple tasks. With excellent communication skills, both written and verbal, you are confident liaising with a range of professionals and members of the public. You will also be comfortable using a variety of IT systems and applications to record and manage information accurately.
Above all, you are a team player who takes pride in supporting colleagues and contributing to a service that protects and supports Berkshire’s most vulnerable residents.
This is a part-time position of 24 hours per week, worked as follows:
- Monday: 9:00am – 5:00pm (7.5 hours, including break)
- Tuesday: 9:00am – 5:00pm (7.5 hours, including break)
- Thursday: 12:30pm – 5:00pm
- Friday: 12:30pm – 5:00pm
About the team…
The Berkshire Emergency Duty Service (EDS) provides vital out-of-hours social care support for residents across Berkshire. Our specialist team includes Approved Mental Health Professionals, Senior Social Workers (Children), Adult Safeguarding Care Coordinators and Call Screening Officers. Together, we work closely with health partners, the police and families to assess and support individuals experiencing a social care crisis outside of normal working hours.
This is an exciting time to join us as we have recently remodelled our service structure to further strengthen the quality and responsiveness of our work. EDS is recognised as a safe, effective and compassionate service, safeguarding children and vulnerable adults across Berkshire, with positive feedback from both Ofsted and the CQC. You will be part of a highly skilled, multi-professional team that’s dedicated to making a real difference when people need it most.
Key responsibilities…
As a part-time Administrator within the Berkshire Emergency Duty Service, you will:
- Provide administrative support to the team, ensuring smooth and efficient service delivery.
- Manage and prioritise incoming calls and communications in a calm and professional manner.
- Accurately record, maintain and update information using a range of IT systems and databases.
- Support team processes including scheduling, document preparation and data entry.
- Liaise effectively with professionals, agencies and members of the public to facilitate timely responses.
- Contribute to a collaborative team environment, assisting colleagues as required during periods of high demand.
Our benefits…
- 25 days* annual leave increasing to 28 days* after 3 years’ continuous service, with the opportunity to buy up to 10 and sell up to 5 days*.
- Hybrid working opportunities to support your wellbeing and work-life balance.
- Paid employee volunteering scheme.
- Local government pension scheme, with life insurance cover.
- Recognition of continuous service attained within the NHS and UKHSA when calculating some benefits. (Terms and Conditions apply)
- Career development through internal and external training opportunities.
- Enhanced maternity, paternity, adoption and fostering leave.
- Employee Assistance Programme (EAP) to support your health and wellbeing
- Inclusive and social working environment with a variety of staff networks and a sports and social club.
*(pro rata for part time)
Find out more about all our benefits or see the candidate pack.
Our values
At Bracknell Forest Council our values define who we are and what is important to us. Our core values are inclusive, ambitious, and always learning. These values influence the way we work with each other and the way we serve our residents and engage with our communities. We make our values real by demonstrating them in how we behave every day. If you are excited about joining a diverse team that celebrates learning and strives for excellence, we would love to hear from you.
Reasonable adjustments
We are committed to ensuring an inclusive recruitment process for all applicants. If you require any reasonable adjustments to support your application or interview, please let us know by contacting recruitment@bracknell-forest.gov.uk. We will work with you to support you throughout the process. Find out more about reasonable adjustments.
Interview date
Interviews will be held on Monday 10th and Tuesday 15th November 2025.
Interviews will be conducted in person, providing candidates with the chance to personally meet the team and experience our work environment.
We will be reviewing applications regularly and reserve the right to close the advert early if suitable candidates are identified. To avoid disappointment, you are advised to submit your application as soon as possible.
Please note AI is prohibited during the interview, any candidate using AI will be withdrawn from consideration.
Want to ask us a question?
For an informal discussion or to ask any questions about this role, please contact:
Shelli Read, Business Manager, Phone Number: 01344 353465
Bracknell Forest Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect everyone employed with us to share this commitment. All successful candidates for this role will be subject to a DBS (Disclosure & Barring Service) check as part of our pre-employment checks process.
We can only accept applications from candidates currently residing in the UK.
Candidates currently residing in the UK who require sponsorship to work are encouraged to assess their eligibility for a Certificate of Sponsorship (CoS) based on the relevant criteria. Please be aware that sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.
No agencies please.
Salary range
- £17,329 - £19,633 per year