Parking Suspension Officer

Come and join Portsmouth City Council’s expanding Suspension Team and play a key role in supporting residents, businesses and city-wide projects. This varied position combines office-based administration and customer service with practical on-street duties, helping to ensure parking suspensions are arranged efficiently and professionally across the city.

Your new role

As a Parking Suspension Officer, you will process and coordinate parking suspension requests, arrange quotations, maintain accurate records and provide advice and support to customers via telephone, email and in person. You will work closely with residents, businesses, event organisers and council departments to ensure suspensions are delivered in line with legal requirements and service standards.

The role also includes daily on-street activities such as installing and removing suspension signage and temporary street furniture, using a PCC service vehicle to support the delivery of the service across Portsmouth.

Who is the person summary:

We are looking for a customer-focused and organised individual with experience in administration and customer service. You will have excellent communication skills, strong attention to detail and the ability to manage competing priorities while working accurately in a fast-paced environment.

You will be a positive team player who enjoys building relationships, solving problems and delivering excellent customer service. Strong IT skills are essential, and you must hold a full UK manual driving licence, as the role includes regular driving. You also need to be physically fit as there will be a requirement to physically lift signage and street furniture.

For full details, please review 'who is the person' on the job profile attached below.

One of our team had this to say about the role -

"I really enjoy the fact that there's lots of variety in this busy role, it's incredibly rewarding getting out and about in the city, meeting residents and business owners and being able to help them with their suspension issues. You need to have an administrative background, but all the technical aspects of the role can all be learned within the team."

About Portsmouth City Council

Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.

We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours.

Additional Information

Please ensure that you read the job profile for full details on the post.

This role is based 5 days per week in the Civic Offices and on the streets, please ensure you can fulfil this prior to submitting your application.

We are not able to offer sponsorship for this position.

Interview dates: 14th & 15th October 2026

Our recruitment process

Full information about our recruitment process can be found on our support for applicants' page: Support for applicants - Careers portal

You must demonstrate why you are suitable against each of the points described in the 'Who is the Person'points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had.If you apply without a detailed personal statement, it is unlikely that you will be successful.

We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found atEquality, diversity and inclusion - Careers portal

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

Read more about working at Portsmouth City Council and our benefits on our career's portal homepage: Careers Portal - Find jobs with Portsmouth City Council

Should you require any support in completing the application form please contactrecruit@portsmouthcc.gov.ukor call the recruitment team on 023 92 616 800.

If you need additional support looking for roles, you may be eligible for help under our Connect to Work programme, for more information please visitConnect to Work - Portsmouth City Council