Parking Support Officer

All about the Role

As a Parking Support Officer, you will play a key role in delivering an efficient and customer-focused parking service. You will be responsible for processing Penalty Charge Notices, managing parking permit applications, handling appeals and enquiries, and supporting the administration of parking operations. The role requires excellent attention to detail, strong communication skills, and the ability to work within legislation, policies, and procedures while providing a professional service to customers and stakeholders.

All about our Team

Our Parking Support Team is a friendly, professional, and dedicated team that works together to support the delivery of parking services across Peterborough. We are committed to providing excellent customer service, ensuring compliance with parking legislation, and supporting residents, businesses, visitors, and colleagues. We value collaboration, continuous improvement, and a positive team culture where everyone contributes to achieving shared goals.

All about You

You will be organised, motivated, and customer-focused, with experience working in a busy administrative environment. You will have excellent written and verbal communication skills, confidence using IT systems and Microsoft 365 applications, and the ability to manage competing priorities effectively. Most importantly, you will enjoy working as part of a team, have a keen eye for detail, and be committed to delivering a high-quality service to customers and colleagues alike

Our Benefits
We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days + bank holidays, sick pay and local government pension scheme…

• Access to a range of benefits via our Employee Benefits Platform, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes
• Buy up to 10 days additional annual leave (pro-rata)
• Access to car lease scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities including apprenticeships to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to our equality, diversity and inclusion network
• Opportunities to receive Employee Recognition Awards

Our Commitments
We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success.

We are committed to making our recruitment process as accessible as possible. If you are a person who has or considers yourself to have a disability and you require reasonable adjustments to the application or interview process, please contact pccrecruitment@peterborough.gov.uk.

Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

If you've already applied and completed the recruitment process for this position within the last three months, there's no need to reapply. We really appreciate your interest and thank you for considering us.

Documents

• Parking Support Officer JD draft.pdf (398.76 KB)