Parking Support Manager
Please apply online. If this is not possible, please contact a member of the HR team by emailing personnel.services@tmbc.gov.uk
In this role you will enable and manage a high-quality customer support service to the public covering a number of parking related issues. You will also support professional and technical officers from the parking team. You will need to undertake a wide range of clerical and administrative tasks including some guided legal processes and financial processing using various IT based systems.
Your main responsibilities will include answering telephone and online enquiries, entering data into IT systems, preparing service requests including parking permits and parking challenges, liaising with established software solution providers, liaison with Enforcement Agents and the day-to-day management of a small team.
Educated to at least GCSE standard or equivalent, you will have excellent communication skills complemented by office experience in a customer service environment. It is essential that you are accurate, well organised, and have a customer orientated and flexible approach to work.
Discover what it’s like to work at Tonbridge and Malling Borough Council and explore the benefits we offer: Tonbridge and Malling Borough Council - Working for Us
Closing date for applications: Sunday 03 August 2025
Interview date: week commencing Monday 11 August 2025.
For an informal discussion about this role, please contact Andy Bracey, Parking Manager at andy.bracey@tmbc.gov.uk.
Salary range
- £28,629 - £31,257 per year